Bluff Road Medical Receptionist

Part time (please specify in your application which of these shifts you can work: Monday 11am to 7pm or 12pm to 8.30pm, Tuesday 11am to 7pm, Wednesday 11am to 7pm or 12pm to 8.30pm and Friday 7.30 to 5pm)

• Weekdays with rotating roster for one weekend day every 9 weeks
• Flexible working arrangements
• Located in Bayside Sandringham
• Ongoing career support and mentoring - including three weeks of four full 8 hour shifts for orientation where you shadow a staff member to learn our processes

About Us

Bluff Road Medical (BRM) is a GP-owned and operated purpose-built medical centre located in Sandringham, Melbourne. Our highly respected team of doctors offer a wide range of high-quality medical services conveniently under one roof: including skin cancer screening, travel medicine, and much more. Our mission is to provide patients with a comfortable environment to communicate their concerns, to promote preventative medicine and to support chronic disease management.   

You can learn more about us by visiting our websites

https://www.bluffroadmedical.com.au/

A Career With Us

We are in the process of building a team trained across both businesses; you can start in either business and once you are confident then we will proceed to provide you support and training with the other business. We value our people, recognising well-being as a priority. We are an inclusive and caring group who pride ourselves on our expertise in supporting the wellbeing and mental health of individuals in our community.

What we offer:

• A commitment to employee health and well-being, and team building activities.
• Flexible work environment with a friendly, compassionate team with a passion for customer care.

Our Opportunities

We are looking to grow our team and are excited to be recruiting additional staff.

As a Receptionist, you will work as part of an administration team providing phone, onsite reception, customer service and administrative assistance. You will be part of our excellent team of administrative staff who take care of our patients concerns with efficiency and a smile, ensuring our patients feel welcome and listened to regardless of the complexity of the requests. Also having customer service as a top priority whilst work efficiently in a fast-paced administrative role both over the phone and face to face. Additionally, general administration duties including data entry, diary management, file and document management, and refer patient requests inside appropriate systems. 

About You

Ideally, you will:

• Have experience working in a customer service position (existing medical reception experience highly advantageous) 
• Experience managing a high volume of patient calls with an excellent phone manner
• Be a strong communicator who can positively engage with people 
• Be resilient and able to deal with distressed patients on occasion 
• Be able to multi-task and prioritise to manage daily tasks
• Have high attention to detail and the ability to produce accurate work
• Be comfortable working in a dynamic environment
• Work well in a team environment but also be a self-starter
• Demonstrate sound administrative skills and confidence using Microsoft Outlook and Best Practice.

We are looking for someone with an ethical practice and commitment to our patients. We promote a positive and supportive workplace culture, and help coordinate impactful work.

To find out more please email ****@bluffroadmedical.com.au (Practice Manager)