Booking Agent

• Work/life balance - 9 day f/night
• A fantastic team to work with, where your skills and contribution are valued.
• Career development opportunities!

About Us
Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. One of the largest radiology providers in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
X-Ray & Imaging (XRI) is a specialist radiology provider with practices across the beautiful Sunshine Coast, and recently joined the Integral Diagnostic (IDX Group); we operate quality comprehensive practices including CT, Mammography, BMD, X-Ray, Ultrasound, MRI and Nuclear Medicine across Australia and New Zealand.
About the Role
X-Ray & Imaging is seeking a full-time Booking Agent, for our dedicated Central Booking Office, located in Maroochydore. You will be the first point of contact for many patients and referrers, in this very busy and challenging role. You will be responsible for scheduling and managing of patient appointments and facilitating the pre-admission assessment process across all modalities including CT, Xray, Ultrasound, MRI, and Nuclear Medicine for all sites. This role is based at our Maroochydore head office.
Reporting to the Team Leader, your key responsibilities include:

• Answering telephone calls in a courteous, professional, and sensitive manner.
• Scheduling appointments for our patients using our state-of-the-art RIS system
• Managing appointments to maximize clinic efficiencies
• Quoting relevant fees and Medicare rebates to patients
• Informing our patients of preparation requirements prior to their visit
• Working effectively as part of a multi-disciplinary team comprising of Receptionists, Radiologists, Radiographers, Sonographers, Nuclear Medicine Technologists and administrative staff.

For You

• Competitive remuneration, with an annual salary review
• Paid Parental leave
• Generous employee benefits - Health & Wellbeing subsidy, discounted Health Insurance, social committee that organizes regular events, celebration days throughout the year with free lunch, and much more!
• Work/Life balance with a 9-day fortnight for full-time employees
• Training and development - if you want to learn new things, there are opportunities in our business for you to grow!
• A fantastic team to work with, where your skills and contribution are valued.

About You

• A high level of communication and patient care skills - welcoming and friendly!
• Experience a fast-paced high-volume call environment
• Accurate data entry and an attention to detail
• Integrity, respect and professionalism
• Background ideally in Radiology, Medical or associated Health care industry or call center
• A "can do" attitude that builds rapport with patients, staff and professional easily
• Experience with booking programs - medical programs ideally

Interested?

Simply visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting "Apply".
*Please note: Police check will be required for successful applications.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply!