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Form of workAre you looking to kick start your career in Medical Administration?
Join the team as a Booking Centre Agent for South Coast Radiology!
South Coast Radiology is on the lookout for a Booking Agent to join our team at Varsity Lakes.
Working in a fast-paced environment that develops growth, collaboration, and innovation, you will be responsible for providing a superior service that delivers excellence in diagnostic imaging to our valued patients and referring doctors.
ABOUT THE ROLE
As the voice of the organisation, and often the first point of contact for many patients and referrers, this very busy and rewarding role will see you scheduling and managing of patient appointments and facilitating the pre-admission assessment process across all modalities including CT, Xray, Ultrasound, MRI, and Nuclear Medicine (Including PET) for all sites.
Part-time and Full-time opportunities available. Working hours are between 7.00am - 5.30pm Monday to Friday (no weekend or nights!)
Opportunities to work from home on a hybrid roster for the right candidate - conditions apply.
BENEFITS
- A strong culture that fosters teamwork, community, and inclusivity.
- Work life balance - work and live on the beautiful Gold Coast
- State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career.
- Be part of an experienced team who are able to share their years of knowledge.
- Full Uniform provided.
- Staff recognition programs and awards.
- Fitness Passport with over 1000+ locations nationwide
- Employee benefits such as paid paternal leave, assistance programs, discounts to hundreds of retails, flight centre, private healthcare, and medical imaging for you and your immediate family.
- Fantastic development opportunities to further your career with South Coast Radiology with clear pathways to grow.
- Ability to work from home (Terms and conditions apply)
RESPONSIBILITIES INCLUDE
- Answering telephone calls in a courteous, professional, and sensitive manner.
- Scheduling appointments for our patients using our state-of-the-art RIS system - Karisma.
- Managing appointments to maximise clinic efficiencies.
- Quoting relevant fees and Medicare rebates to patients
- Informing our patients of preparation requirements prior to their visit
TO BE CONSIDER FOR OUR BOOKINGS TEAM:
- Experience in a customer focused role highly desirable
- Detailed understanding of medical imaging terminology or willingness to learn.
- Demonstrated computer software and keyboard skills essential.
- Excellence in customer service delivery in order to exceed patient and referrer expectations.
- Effective communication and interpersonal skills to show patients care, compassion, and empathy.
- Demonstrated analytical and problem-solving skills to effectively optimise allocated appointment slots.
- Strong attention to detail and focus on completing high quality work.
- An ability to work autonomously as well as part of a collaborative team.
- Excellent time management and organisational skills with ability to meet KPI's.
- A "can do" attitude that builds rapport with patients, staff, and professionals easily.
- Be committed to your own professional development and embrace ongoing learning opportunities.
ABOUT US
South Coast Radiology is the largest radiology group in the Gold Coast region, and one of the longest standing radiology providers in the Southeast Queensland region.
At the heart of our mission is the delivery of high-quality excellence and innovation in the diagnostic medical imaging industry.
With 16 convenient locations across the Tweed and Gold Coast regions including two hospital sites, we service patients from Pimpama all the way down to Tweed Heads. Additionally, we provide services at two regional locations in Toowoomba and Mackay.
South Coast Radiology is part of the Integral Diagnostics (IDX) Group, one of the leading providers of quality diagnostic imaging services across Australia and New Zealand.
Ready to APPLY to South Coast Radiology?
Click the 'Apply' to send us your resume or Simply visit: https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your interest.
Please note: Police check and proof of covid vaccination will be required for successful applications. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply - we support multicultural and diversity in the workplace.
