Address
Form of work• Leading Medical Imaging provider
• Strong team environment in the heart of the sunshine Coast
ABOUT US
Sunshine Coast Radiology (SCR) is one of the largest medical imaging providers on the Sunshine Coast and proudly part of Imaging Queensland’s award-winning network of practices and Integral Diagnostics (IDX) group. As the 3rd largest radiology provider in Australia, Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
ABOUT THE ROLE
SCR is seeking a full time Bookings Centre Agent for our radiology bookings call hub located in Maroochydore. As the voice of the organisation, you will often be the first point of contact for many patients and referrals in this fast-paced role as you book in procedures and appointments for any of our practices and provide exceptional customer service.
This role will allow you to leverage your strong experience in bookings within a call centre or medical admin environment to directly support the delivery of patient bookings with them calling in as well as responding to app bookings, online and email queries, fax referrals and voicemail replies.
Your key responsibilities will be:
• Schedule specialised bookings within a call centre environment for all X-ray, Ultrasound and radiology services
• Book appointments and update patient details Radiology Information System (Karisma)
• Answer calls regarding bookings and general enquiries while taking and relaying messages as required
• Action incoming email traffic from referrers/patients requesting bookings or general enquiries
• Using knowledge of the examination preparation and procedures to give clear and accurate instructions to patients with confidence and no supervision
• Make outbound calls to confirm upcoming appointments with patients
• Liaising with referrers, doctors, patients for delivery of patient medical results
• Maintain patient records, examination statistics and related information as required
