Address
Form of work- Work/Life balance - No weekends!
- Leading Medical Imaging provider
- Strong team environment in the heart of the sunshine Coast
About Us
Sunshine Coast Radiology (SCR) is one of the largest medical imaging providers on the Sunshine Coast and proudly part of Imaging Queensland's award-winning network of practices and Integral Diagnostics (IDX) group. As the 3rd largest radiology provider in Australia, Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
About The Role
SCR is seeking a full time Bookings Centre Agent for our radiology bookings call hub located in Maroochydore. As the voice of the organisation, you will often be the first point of contact for many patients and referrals in this fast-paced role as you book in procedures and appointments for any of our practices and provide exceptional customer service.
This role will allow you to leverage your strong experience in bookings within a call centre or medical admin environment to directly support the delivery of patient bookings with them calling in as well as responding to app bookings, online and email queries, fax referrals and voicemail replies.
Your key responsibilities will be:
- Schedule specialised bookings within a call centre environment for all X-ray, Ultrasound and radiology services
- Book appointments and update patient details Radiology Information System (Karisma)
- Answer calls regarding bookings and general enquiries while taking and relaying messages as required
- Action incoming email traffic from referrers/patients requesting bookings or general enquiries
- Using knowledge of the examination preparation and procedures to give clear and accurate instructions to patients with confidence and no supervision
- Make outbound calls to confirm upcoming appointments with patients
- Liaising with referrers, doctors, patients for delivery of patient medical results
- Maintain patient records, examination statistics and related information as required
About You
- A high level of communication and patient care skills - welcoming and friendly!
- Experience a fast-paced high-volume call environment
- Accurate data entry and an attention to detail
- Background ideally in Radiology, Medical or associated Health care industry or Call centre
- A "can do" attitude that builds rapport with patients, staff and professional easily
- Experience with booking programs - medical programs ideally
Benefits!
- Being part of a health provider that cares for our employees and values their contribution to our practices
- Paid Parental leave, discounted Health Insurance and salary packaging options
- Fitness passport- discounted memberships for you and your family
- Regular social activities and employee awards
- Strong team environment - we don't miss an opportunity to eat cake!
- Modern centrally located practices with car parking and uniforms provided
This is a full-time permanent position working Monday to Friday (no weekends!) between the hours of 8.00am and 5.00pm, located centrally on the Sunshine Coast.
Interested?
Is this opportunity for you? Simply visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting "Apply". For further information please contact Sharni from our People & Culture team on 0456 248 ***.
Please note: Police check and proof of Covid vaccinations will be required for successful applications.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
