Address• A fantastic team to work with, where your skills and contribution are valued.
• Career development opportunities!
About Us
Sunshine Coast Radiology (SCR) is one of the largest medical imaging providers on the Sunshine Coast and proudly part of Imaging Queensland’s award-winning network of practices and Integral Diagnostics (IDX) group. Imaging Queensland currently operates quality assured practices that provide Medical Imaging and Radiology services under a number of different brands on the Sunshine Coast, Brisbane CBD and Central Queensland. This provides our team members with career opportunities across multiple businesses.
About the Role
SCR is seeking a full time Bookings Centre Agent for our radiology bookings call hub located in Maroochydore. As the voice of the organisation, you will often be the first point of contact for many patients and referrals in this fast-paced role as you book in procedures and appointments for any of our practices and provide exceptional customer service.
This role will allow you to leverage your strong experience in bookings within a call centre or medical admin environment to directly support the delivery of patient bookings with them calling in as well as responding to app bookings, online and email queries, fax referrals and voicemail replies.
Reporting to the Team Leader, your key responsibilities include:
• Answering telephone calls in a courteous, professional, and sensitive manner.
• Scheduling appointments for our patients using our state-of-the-art RIS system
• Managing appointments to maximize clinic efficiencies
• Quoting relevant fees and Medicare rebates to patients
• Informing our patients of preparation requirements prior to their visit
• Working effectively as part of a multi-disciplinary team comprising of Receptionists, Radiologists, Radiographers, Sonographers, Nuclear Medicine Technologists and administrative staff.
• Competitive remuneration, with an annual salary review
• Paid Parental leave
• Generous employee benefits - Health & Wellbeing subsidy, discounted Health Insurance, social committee that organizes regular events, celebration days throughout the year with free lunch, and much more!
• Work/Life balance with a 9-day fortnight for full-time employees
• Training and development - if you want to learn new things, there are opportunities in our business for you to grow!
• A fantastic team to work with, where your skills and contribution are valued.
About You
• A high level of communication and patient care skills - welcoming and friendly!
• Experience a fast-paced high-volume call environment
• Accurate data entry and an attention to detail
• Integrity, respect and professionalism
• Background ideally in Radiology, Medical or associated Health care industry or call center
• A “can do” attitude that builds rapport with patients, staff and professional easily
• Experience with booking programs - medical programs ideally
Interested?
Simply visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume and cover letter outlining your suitability for the position by selecting “Apply”. For further questions, contact Sharni on 0456 248 ***
*Please note: Police check will be required for successful applications.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply!
