Address Australia's largest public museum organisation is seeking two Bookings & Enquiries Officers to service visitor enquiries and bookings via telephone, e-mail and online communication channels.
ABOUT MUSEUMS VICTORIA:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.
To learn more about Museums Victoria, please visit About us - Museums Victoria
ABOUT THE POSITION:
This position is accountable for the provision of high-quality customer service by providing information and efficient services to customers who contact Museums Victoria via telephone, e-mail, online (eg: Chat).
The successful applicant will have:
Demonstrated ability to work in high-pressure, high-volume customer service environments.
Demonstrated customer focus, including effective teamwork and internal communications.
Demonstrated high level communication, negotiation, and interpersonal skills.
Demonstrated ability for problem solving and conflict resolution
Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment
Experience and ability to competently use cloud-based phone system and other computer systems e.g., bookings systems, Dynamics CRM, e-mail, Microsoft 365 applications (Strong excel skills required), web based payment applications.
Ability to source and comprehend high volumes of information and provide accurate and relevant information back to customers
The successful applicant is required to undergo a Working with Children Check and be assessed as suitable (new employees are required to meet this cost).
OTHER INFORMATION:
These are both Part-time (0.6FTE), Ongoing positions. The salary on offer is $56,834 pro-rata, per annum (Base of Grade) + 11% superannuation.
This position is required to work according to a roster which regularly requires them to work on a Saturday or Sunday or Public Holiday or outside the Span of Hours.
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.
To apply, please click “Apply for this Job” at the bottom of the job listing page.
For more information about this position, please contact Carlo Piccolo at cpiccolo@museum.vic.gov.au.
Please submit the three following three documents with your application:
Your Cover Letter.
Your Resume.
A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document).
Please note: Applications that do not address the Key Selection Criteria will not be considered.
APPLICATIONS CLOSE: Sunday, 25 February 2024 (11.59PM)
