Address- Part time opportunity (0.8FTE) until 24 December 2024
- Develop your customer service skills in a phone based role
- Hybrid working options once embedded in the role
About the role
The Bookings & Enquiry team is central to supporting service operations within Anglicare WA, providing a centralised, phone-based support to facilitate the community to access our services across Western Australia. As a Bookings & Enquiries Officer, you will be the first point of contact for people wanting to use our services and will undertake a screening process to determine eligibility for service, booking them into the relevant service and make warm referrals to internal and external services to assist clients with ongoing needs. Additionally, you will oversee client waitlists, making bookings for clients to access Anglicare WA services.
Here you can bring your customer service skills and make a real impact on the community. This is a part time (0.8 FTE) opportunity until 24 December 2024. The role includes flexible and life friendly work options to help you balance work around life.
What you will bring
You are a passionate and talented individual who is driven to deliver quality services to our clients.
To be successful in this role you will have:
- Highly developed written and verbal communication skills
- Ability to prioritise, plan work and maintain accurate records
- Demonstrated ability to efficiently identify client needs, assess risk and prioritise accordingly
- Well-developed computer skills (MS Word, MS Outlook, client management system)
- Ability to be flexible, demonstrate initiative and work effectively under pressure, using effective de-escalation techniques
The successful candidate must possess a current National Police Clearance valid within one year and a WA Working with Children Card.
Impact and benefits
Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state.
In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.
Also:-
- Salary starting from $70,196 pro rate + 11% superannuation
- Salary packaging of up to $15,900 (which equates to circa $4K after tax) plus additional salary packaging of up to $2,650 for meal and entertainment expenses
- Life-balance friendly working conditions
To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter.
For further information please contact Karen Woodhouse, Senior Triage and Enquiries Officer, ***************@anglicarewa.org.au.
Shortlisting will commence immediately. If this role sounds like you apply now!
Child Safe: Anglicare WA is committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.
Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.
