Branch Manager

The Company

Established in 1997, today VAE Group is a Tier 1 building solutions company and one of Australasia largest commercial HVAC companies with over 370 employees and 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.

Job Description

What we offer

• Competitive salary & benefit package
• Flexible & supportive working environment
• Great team culture – team sports, regular social activities, family friendly
• Strong Safety Focus
• Financial Wellness Programs
• Discounted Private Health Insurance
• Personal and Professional Development
• Employee Assistance Program (EAP) – immediate family included
• Free parking onsite

The Role

Reporting to the General Manager – Australian Branches and based in Townsville, the Branch Manager – Townsvillewill manage and lead the regional service operations business and project activities to achieve optimum profitability whilst providing certainty to our customers, our employees, and our sub-contractors.

Some of the key responsibilities will include but not limited to:

• Takes responsibility and accountability for the branch operations
• Work with the Operations Manager – Australian Branches and others to ensure that relevant KPI’s are adhered to
• Represents the organisation positively all levels of stakeholders
• Manage budgets and expenses within expenditure guidelines
• Keep abreast of market changes and competitor activities to identify business and technology trends influencing and impacting on customers
• Lead and grow the team to deliver exceptional customer service
• Conduct regular toolbox talks with field staff ensuring that they are aware of any OH&S updates etc.
• Provide technical and business support to team members
• Supervise project, service and warranty issues when required
• Developing, recommending and implementing service policies and procedures

Desired Skills and Experience

What makes you stand out

An ideal candidate will possess strong leadership and people management skills, with a proven track of managing service operations, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:

• Trade background and an understanding of engineering standards applicable to the role
• An understanding of pricing and estimation
• The ability to collaborate with a multi-disciplinary team.
• Good written & verbal communication skills
• Exceptional customer service skills
• Good negotiation & influencing skills
• Competent project management skills
• Financial competency
• Exceptional time management
• Ability to work under pressure

Culture

Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

If you are looking for a career progression in a supportive & flexible work environment, please apply today and join us at VAE Group!