Branch Manager - Ndis / Aged Care

Branch Manager - NDIS/Aged Care Industry

Carers Link is a reputable NDIS and Aged Care Provider, established for over 20 years in Brisbane.  At Carers Link we are passionate about enhancing the lives of people in the community. We provide quality person-centred Aged Care and disability services to enable the people we support to lead independent, fulfilled lives. 

About the Opportunity

This job position requires extensive experience in the Aged Care/NDIS industry. As the successful applicant, you will be responsible for managing and supporting a dynamic office team. Your day-to-day activities would involve overseeing business development & growth, client engagement, quality improvement activities, and assisting with recruitment and WHS return-to-work for staff. 

This role demands autonomous decision-making regarding processes and procedures, and you must demonstrate skills in identifying and implementing areas for continuous improvement. You should have proven extensive experience in team management in the Aged Care/NDIS industry. 

Key Responsibilities: 

• Management of day-to-day office operations, including supervision and Management of office staff
• Service promotion and growth of service hours
• Overseeing client engagement and feedback.
• Updating/maintaining/support and training of database.
• Participate in quality improvement activities and provide high-level customer service to clients, employees and others, including developing and implementing new administrative systems.
• Coach and mentor new and existing staff to achieve high quality personal, professional and service delivery outcomes.
• Maintaining compliance with the NDIS/Aged Care Quality Standards framework, including updating and maintaining related policies and procedures.
• Liaising with the NDIS/Aged Coordinators in the review of and assessing/determining service availability and suitability to engage in our services 
• Responsible for the recruitment and selection process for prospective employees and suitability for employment 

Benefits and perks:

• Work-life balance – Full-time hours Monday to Friday, 8.30 am to 5.00 pm
• $ Attractive remuneration negotiable based on skills and experience + Annual bonus
• On-site parking or train to work (our offices are ideally located across the road from Wynnum station)
• Ongoing mentoring and training development opportunities

Applicant Requirements:

• Relevant tertiary qualifications in Management or equivalent or demonstrated relevant experience
• Advanced knowledge and experience working in the Aged Care/NDIS sector, including a sound understanding of the NDIS/Aged Care Quality Standards, policies, procedures and reporting 
• Demonstrated experience in coaching, mentoring and managing staff, with strong leadership skills
• Advanced knowledge of government databases (PRODA and MAC) as well as MS Office suite 
• Demonstrated success in managing complex conversations and situations
• Capacity to prioritise and delegate tasks
• Knowledge of office management systems and procedures
• Knowledge of basic accounting procedures
• Ability to recognise opportunities for process improvement and to propose and subsequently implement approved changes to processes
• Cleared, or ability to gain, a National Criminal History Check, Working with Children Check and NDIS Worker Screening Check. 

Next step:

If you want to be part of the exciting growth and would like the opportunity to work for an organisation committed to providing service excellence, this may be the role you have been looking for.

If interested, please click on the "Apply for this job" button at the bottom of this page. 

Please ensure you include a cover letter addressing the applicable requirements of the position, together with an up-to-date resume. Only applications with a cover letter will be considered.

Please be aware that only short-listed applicants will be contacted. However, your application may be considered for future opportunities with CarersLink for 3 months.