AddressJob no: 781104
Business unit: Personal Banking
Position location: 100 St Georges Tce
Work type: Permanent Full time
Location: Aust - WA Metro
- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
- Be supported to grow your career at NAB
- Make a genuine difference through the work you do
Your new role awaits…
NAB has a long and proud heritage, serving the Australian community for more than 160 years! We have a national team of over 5,400 passionate professionals helping millions of our customers across a network of over 600 Retail branches. We engage, educate and serve our customers to help make their banking simple and easy. Our Bankers are respected and recognised within their communities for the value they bring!
NAB’s Branch Managers are community leaders – working to build and maintain trusted relationships with local customers, businesses and community partners. Ultimately responsible for the overall business performance of our CBD branch, your role as Branch Manager will see you engage in strategic business development, cross-channel collaboration, and empowering and inspiring our Bankers to deliver a consistently exceptional, signature customer service.
A typical day will include…
- Motivating, developing and inspiring your team
- Championing an outstanding customer experience
- Driving sales and maximising customer opportunities
- Working collaboratively with internal business channels
- Completing operational duties within the branch including assisted transactions and meeting customer needs
- Driving a risk aware culture and being accountable for operational risks within the team
- Raising awareness of NAB’s digital offering and educating customers on how these can be utilised
- Driving activity to achieve business performance targets including revenue growth, customer service scores and referral targets
- Supporting and serving your local community, clients and customers
What you will bring…
- Proven people leadership / management experience is essential
- A Banking, Sales, Lending or Distribution background is highly desirable
- Strong business acumen
- A genuine passion for world-class customer service
- Charisma, drive, high-energy and a passion for people!
A diverse and inclusive workplace works better for everyone
At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
About us
NAB has a long and proud heritage, serving the Australian community for more than 160 years. We have a national team of over 5,400 passionate professionals helping millions of our customers across a network of over 600 Retail branches. We engage, educate and serve our customers to help make their banking simple and easy. Our Bankers are respected and recognised within their communities for the value they bring.
NAB, invested in YOU
With more than 35,000 people serving 10 million customers in Australia and around the world we are proud to have dedicated $70 billion to help address climate change, be recognised as a Gold and Platinum Qualified employer for LGBTI Inclusion by AWEI, and endorsed as an employer for Women by Work180. We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.
To be eligible to apply, you must have Australian or New Zealand citizenship or Permanent Residency status.
Please note: screening and interviews may be conducted prior to the closing of this job advertisement.
Advertised: 22 Aug 2022 6:00 AM W. Australia Standard Time
Closing: 30 Aug 2022 11:55 PM W. Australia Standard Time
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