AddressAbout us Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.
The next step in your career starts here…
- Permanent full-time position
- Annual bonus
- Tool of Trade Vehicle
About the role
At Coates Toowoomba, our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.
This position assumes accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty.
You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.
A typical day will include
- Ensuring the safety of your team and Coates customers
- Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
- Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
- Oversee Asset Management
- Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty.
What you’ll get in return
- We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Access to our employee discounts, benefits & wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- Paid Parental Leave
- Volunteering opportunities through the Coates Foundation
What you’ll bring to the role
- Sales and operational management experience
- Previous team leadership experience, developing a ‘One Team’, cohesive mindset
- A track record of delivering on customer service KPIs
- Demonstrated commercial acumen
- Excellent Communication skills, both written and verbal
- Strong computer literacy, including customer databases and Microsoft Office Suite
Need more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan (RAP); and we are committed to improving gender representation and developing our people including our future female leaders with our successful annual LEAP program. Across Australia we’re investing in renewable solutions, including rolling out our branch solar power initiative, which will help us to achieve our net-zero greenhouse gas emissions goals. We are proud to support charities at both a national and local level through The Coates Foundation, including the Humpty Dumpty Foundation, TIACS, Mission Australia and the Clontarf Foundation, while also supporting RUOK?
At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you.
What are you waiting for? Apply today! We welcome candidates from all backgrounds, experiences, and perspectives to apply. We are committed to fostering an inclusive and equitable workplace, where every individual's unique contributions are valued and respected.
Coates. Equipped for you.
