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Form of work
SalaryOur purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY…
BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
About the Role…
This role will report into the Business Manager and offer administrative support for the Self Employment Assistance contract. What might this look like you may ask?
- Work collaboratively with candidates, mentors and the SEA team to support them with relevant matters related to the SEA program
- Entering data into Government ESS database and other systems as required
- Accurate administration of databases and other system requirements
- Creating and maintaining electronic and hard copy filing systems to ensure efficient access, data integrity, movement and security of files
- Data analysis and report writing to improve and develop business processes
- Intake and onboarding of participants providing accurate program information, eligibility, and enrolment advice
- Manage inbound customer service calls and initiate quality customer service outbound calls with a set timeframe where deemed necessary
- Assist in the development and improvement of effective processes that contribute to the delivery of exceptional service to the SEA candidates
- Liaising with Host Organisations and Employment Services Providers
The successful applicant will be offered a full-time fixed term contract until 30 June 2025 with potential for extension, based out of a Sheridan Street office.
BUSY Benefits…
- Competitive salary: Circa $65k + super + BONUS
- ACHIEVABLE and generous bonus incentive plans
- Training and Professional development commitment
- Career progression and internal transfer opportunities
- Work as part of a team whilst working autonomously with your clients!
- BUSY Benefits program
- Employee Assistance Program
- This role is full time fixed term until 30 June 2025 with possibility of extension based in Mermaid Beach
A bit about you...
- Must be comfortable working within tight timeframes
- Experience resolving problems using judgement when responding to issues and discerning when issues should be escalated
- Proven Administration and Customer Service skills required in order to create, maintain and enhance customer relationships
- Ability to effectively use technology in the workplace
- Mature and well developed skills in communicating with clients via phone and email (including the ability to negotiate positive outcomes)
- Ability to obtain a Blue Card and National Police Check
- Open drivers licence
- A background in small business, bookkeeping or marketing is preferred but not essential
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.
