AddressMars Forklifts is an independent Australian owned family business located in Smithfield NSW. Over the past 24 years we have grown to be one of the largest independent supplier of forklift and access equipment in Australia, specialising in Hire, Sales and Service of these equipment.
Due to the growth of our business we are searching for a suitably qualified, and experienced;
Business Administration with a view to become a Service Controller
This role involves the following duties:
- First Point of contact for customers and general enquiries.
- Answering and directing phone calls
- Meeting and greeting all visitors
- Supporting the Service Department within the business with administration duties as required
- General administration tasks and projects as requested.
- Ongoing Training will be provided in the view of becoming a service controller
- You will be part of a team that coordinates our Field Service Technicians, manages our customer service support enquiries and schedule technician response, managing response to urgent breakdowns and planning service schedules for our equipment in the field
- Working with a dedicated and experienced team of people with a can do attitude destined for success.
- Deliver a positive attitude and great service to our loyal customer base.
- Coordinate the scheduling of our Service on our equipment as well as customer owned.
- Ongoing Training will be provided.
What we are looking for:
- The ability to follow processes and procedures .
- Technical / mechanical knowledge is welcomed, but not required.
- Strong customer service ethic with an interest to provide a service that exceeds our company expectations.
- Good time management skills with the ability to work independently.
- Posses good problem solving skills.
- Commitment to maintaining safe work practices.
- Friendly and professional phone manner at all times
- Strong attention to detail, accuracy and excellent organisation skills.
- Administration skills including intermediate to advanced Microsoft Office skills.
- High level organisational skills.
- The ability to work well and independently under pressure.
- Excellent communication skills verbally and written.
- Self motivated and an ability adapt to a variety of task and situations
- Team Player.
In return we offer :
- Excellent working conditions with an industry leading culture
- Competitive Salary
- uniforms
- In house training with ongoing support
Applicant must be well presented, well spoken, punctual, enthusiastic, motivated, honest and reliable. Able to embrace challenges and responsibility with enthusiasm, positive attitude and energy, with a willingness to learn new skills.
For more information about Mars Forklifts please visit: www.marsforklifts.com.au
If this role is of interest to you and you feel you can bring energy and a strong commitment to the role, please forward your application letter and resume and APPLY NOW. Only successful applicants will be contacted.
