AddressTAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. Our people may spend their career at TAL working within one channel or may move across these channels.
Within our Retail Channel, we support the customers who have obtained their life insurance with the support of their adviser.
Accordingly, we may interact with both customers directly and/or their adviser as part of their claims journey with us.
We are structured in accordance with our products and have teams that are dedicated to either Income Protection claims or on Lump Sum claims.
Within our Group Channel, we support customers who have obtained their life insurance through their superannuation fund. Accordingly, we may interact with the Customer, the Superannuation Fund Trustee and the Superannuation Fund Administrator as we progress our Claims Management for our Customers.
Group is structured in accordance with our Superannuation Fund partners and depending on the size of that partner, team members may be dedicated to either Income Protection or Lump Sum claims or may have a claims portfolio that comprises both products.
The Business Analyst provides strategic business analysis services to business partners within the Claims environment. The focus of this position is to work closely with stakeholders to gain in-depth understanding of processes, services, roadmap, and the context in which the Claims business operates. This role will be key in implementing regulatory and key strategic business initiatives for Claims.
Key focus areas include:
- creating detailed business analyses
- outlining problems, opportunities and solutions for the business
- leading small to medium-sized projects
- assisting the Process Improvement and Automation Manager on larger and more complex projects related to the Claims Strategic roadmap.
You will leverage your strong track record in stakeholder management to successfully provide end-to-end business analysis services for the Claims Business Unit.
The role sits within the Claims Business Unit in the Claims Effectiveness team and works closely with multiple business units and IT teams to deliver the project benefits.
Internally as part of your role you will have regular contact with:
- Business Unit Heads
- Claims Subject Matter Experts
- Governance team
- Other members
From time to time the role requires working with teams in:
- Information Technology
- Risk
- Legal
- Group and Individual Life Business Units
- Data and Analytics
- Determine business needs and drivers through stakeholder consultation and collaboration
- Constructively challenge stakeholders on their needs to determine the best-fit solution and alternatives
- Collect & document requirements and processes for the relevant Business Unit teams
- Provide input for and review the High Level Solution Design
- Seek review comments and sign off of relevant documentation from identified stakeholders
- Facilitate regular requirements meetings and workshops with a variety of stakeholders both internal to TAL and third parties from Executive team, business partners, customers, operational teams and IT teams.
- Liaise between the business and the technology function to define and document business and functional requirements
- Map data between the source and target systems
- Document testable requirements and support test planning when required
- Document business processes and redesign processes where there is an opportunity identified to optimise the process
- Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
- Facilitate project meetings and presentations to all types of diverse audiences (for example, senior stakeholders, customers and technical staff)
- Lead or participate in multiple projects by:
- completing and updating project documentation
- managing project scope
- adjusting schedules when necessary
- determining daily priorities
- ensuring efficient and on-time delivery of project tasks and milestones
- managing customer and supplier relationships
- Provide leadership to team members and peers by collaborating with others
- Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level
- Support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices
- Provide project level analysis – produce required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
