Business Analyst (Customer Support Centre)

Our team within IKEAAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.We stand for equality, diversity, and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. What you need to knowWorking at IKEA has its benefits and rewards:• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more• 24/7 access to our Employee Assistance Program for health and wellbeing support• 15% Co-worker discount• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant• Co-worker uniform provided• Free Co-worker parking• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)• Bonus programme (where eligible)• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)Additional information:• This role is Permanent Full-time, 76hrs/fortnight.• The internal job title for this role is Business Analyst• You have the availability to work Monday to Friday with reasonable overtime where necessary.• As part of the recruitment process this role requires a pre-employment check for final candidates. About this work areaAs a Business Analyst your responsibilities will include, but are not limited to:• Partnering with stakeholders across business functions and empowering them to develop analyses and documentation in a collaborative way.• Perform volume data analysis through tools such as PowerBI to identify trends, opportunities, and potential risks.• Present data to business partners in an understandable, digestible, and actionable manner.• Understanding how current data can project and determine future needs of reporting in the unit.• Secure the multi-dimensional view of the business, when conducting the necessary analysis, to evaluate retail performance with the customer in focus. Who you areAs a Business Analyst, you are and/or have:• Proven analytical skills and the ability to adapt to dynamic situations.• Experience in generating process documentation and reports.• Proficient in PowerBI reporting and Microsoft Suite (Excel & PowerPoint). CoDA (Compositional Data Analysis) is valued but not mandatory.• A high attention to detail towards data-driven insights.• A strong collaborator that enjoys working in a high-functioning team.• An excellent communicator and you are seasoned in visualising and presenting data in an actionable manner for various stakeholder levels.• Energised by increasing customer value, driving business growth, and contributing to overall success and results through people.• A growth-mindset mentality; always seeking opportunities for self-improvement and developing others. We need people like youAt IKEA, work is so much more than a job. Come join us!