Business Development Manager Sa & Wa - Norwegian Cruise Line

Our brand sits within the ‘contemporary’ space, offering innovative ‘Freestyle Cruising’ to its valued guests. As one of the leading cruise brands globally, Norwegian Cruise Line (NCL) prides itself on its entrepreneurial spirit, award winning dinning, accommodation and entertainment options, and its modern fleet. 

WHAT WE CAN OFFER:

• A multi award-winning brand 
• A collaborative and supportive culture, encompassed by a people-focused environment
• Staff + Family & Friends Cruise Discounts
• Staff Engagement activities, driven by both the business and staff eg Chinese New Year, Staff Appreciation Day, Culture Day to name a few
• A strong focus on work/life balance, family and community through initiatives such as flexible work options, ‘Keeping in Touch’ Days, and Community Service Leave
• Wellness initiatives such as our Employee Assistance Program and ‘Walk for Wellness’
• Financial benefits such as a competitive remuneration package, salary sacrifice options, and our Employee Referral Program
• A proud history of successful career pathways/advancement opportunities for staff
• Plus….you’ll get to work in the highly diverse and exciting cruise industry, representing a luxurious and in-demand product offering!

WHAT THE ROLE ENTAILS - Reporting to the Director of Field Sales – Australia and New Zealand, this role is responsible for developing and executing strategies to maintain and service travel partner business relationships within your assigned territory. You will have the opportunity to participate in the growth of travel partner revenues, and work alongside Marketing to implement local marketing and promotional programs to achieve and maximise territory sales objectives. Specific responsibilities include (but aren’t limited to):

• Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals, utilising customer-centric sales strategies. 
• Retain and manage business relationships for each travel agency and develop a personalized approach to help maximise agencies’ profits. 
• Service travel partner’s needs via problem resolution, utilising knowledge of company products, services and support from head office-based sales team. 
• Develop a plan to remain accessible to travel partners and maintain open communication channels. Develop a personal plan to meet customer expectations for accessibility consistent with company 24-hour turn-around practices. 
• Plan, create and implement an annual territory sales plan to ensure achievement of assigned goals for FIT and Group business 
• Utilise existing data and reports to develop strategic and tactical plans for achieving territory goals. 
• Develop a pre/post sales call strategy and make required level of qualitative sales contacts per day 
• Create and execute promotional programs and provide promotional materials to travel agents. 

WHAT YOU’LL BRING TO THE ROLE:

• Minimum 3 years’ sales experience (preferably within the Travel Industry)
• Experience in CRM systems, e-commerce channels and MS Office Suite
• Ability to build personal credibility by way of strong product knowledge, services, procedures, consistent follow-through and problem-solving skills
• Proven ability to implement partnership contracts, via superior negotiation and presentation skills.
• A successful working style that is centered around collaboration and high energy
• Strong adaptation skills within highly dynamic business environments, with the ability to shift priorities according to business or assigned territory demands
• Solid analytical skills, to translate revenue results and effectively manage budget and forecasting.
• Strong planning and time management capabilities, along with excellent business acumen.
• Excellent communication skills (both written and verbal), with the ability to laise with various levels of key stakeholders (internal and external)
• The ability to travel within your assigned territory, and work outside of regular business hours ie evening and weekend work will be required

Equal Employment Opportunity

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law

Don't miss out on a chance to begin a successful career in a fun industry with great benefits.