Address
Form of work- 12-month fixed-term role in a community-based insurance organisation
- Hybrid/flexible working model & Sydney CBD location with harbour views
- Salary from $139k plus superannuation & company benefits on offer
About the Role
We have a new 12-month opportunity available for a Business Improvement Specialist to create continuous improvement within the relevant icare business area through analysis of business and system processes, designing solutions for pain points and enhancement opportunities and delivering process improvements that release value to icare and those we serve.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities
- Our People Awards: On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
- 17.5% annual leave loading
Duties
It’s an exciting time at icare where no two days are the same; in these roles you will:
- Analyse business and system processes and workflows with the objective of identifying how they can be improved or automated to address customer pain points.
- Apply problem solving techniques, such as Lean Six Sigma, to design and develop solutions for Business Improvements and capture process design changes.
- Work closely with relevant business units to gain in-depth understanding of current operational issues and identify opportunities to improve efficiency. Ensure business requirements are captured, understood and people and process changes are designed and documented.
- Support the business with identifying measures of success and set targets, as well as monitor, measure and provide feedback on process performance.
- Partner with relevant schemes to identify improvements that have varying levels of systems or technology impacts.
- Collaborate with cross-functional team members (in Agile or Traditional work practices) to create improvements for icare and those we serve.
Skills & Experience
- Industry certifications in Process Analysis and Design - Lean 6 Sigma, PROSCI accreditations highly desirable.
- Minimum 3 years’ experience as a Business Process Specialist and/or in Continuous Improvement.
- Customer centric thinker, understanding of business + customer value created through incremental development of processes that enable customer products/services/experiences.
- Problem solver in complex environments, with a tendency toward emergent solution design using Lean 6 Sigma and other problem-solving techniques with mature process analysis and documentation skills.
- A positive agitator for change and continuous improvement, acts as a role model for personal situational adaptability and is curious.
- Highly motivated and engaging individual with exceptional stakeholder management skills, who will listen, consult, and work in close partnership with stakeholders.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer – we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
