AddressHeadquartered in Sydney, BSA is a publicly-listed company on the Australian Securities Exchange, proudly 100% Australian owned and operated. With a robust team of over 300 employees, we provide design, construction, management, maintenance, and field services solutions for fixed and wireless networks, smart metering, EV charging infrastructure, and residential and enterprise connectivity services.
We are a people business, and we are incredibly proud to have been certified by Great Place to Work Australia in November 2023.
Key Features of BSA:
- Experience and Expertise: BSA has a rich history of providing technical and workforce management solutions, drawing upon years of industry experience.
- Clientele: Our clients include some of Australia's foremost organisations, benefiting from our tailored and adaptable services.
- National Workforce: BSA boasts its own substantial national workforce complemented by strong subcontractor relationships, ensuring a comprehensive and reliable service.
- Leadership: Guided by a robust and experienced management team, BSA operates with a commitment to excellence and client satisfaction.
Diversity Statement
BSA values diversity and inclusion, fostering a workplace culture that respects unique perspectives and talents. As a leading technical services company operating across Australia, we recognise diversity's pivotal role in driving innovation and team success.
We are a proud equal opportunity employer, actively promoting diversity in recruitment, development, and promotion processes and ensuring an inclusive environment where everyone can thrive. "We embrace diverse thinking and solutions" is not just a value but a guiding principle that permeates every aspect of our operations.
By championing and embracing differences in gender, ethnicity, age, sexual orientation, and abilities, we create an environment where every employee feels valued, respected, and empowered to reach their full potential.
Our commitment extends beyond internal operations to the broader community, contributing to a vibrant company culture and enriching our ability to address industry challenges.
Position overview
The Business Intelligence Analyst will manage all analytics for forecasting and capacity requirements between NBN & BSA, plus also be accountable for the management of BSA field capacity data and reporting outputs. Each month the analyst will prepare and present BSA’s response to NBN rolling forecasts which forms the basis of our SLA agreement to committed work volumes highlighting to the business any risk in successful output of these elements of the contract. In addition, the analyst will also be required to ensure that forecasts are digested & distributed in a user-friendly format to wider teams in the BSA group. This is to allow but not limited to targeted on-boarding, budgets & financial plans to be produced based on the data contained within NBN forecasts. The analyst will also be responsible to review and develop reporting tools and systems to identify continuous improvement opportunities to the operational teams in each contract area from a workflow and planning perspective. The analyst will present data-based outputs for BSA’s Forecast & Capacity team & be responsible for directly liaising with their counterparts within the NBN team & wider management streams within BSA, such as the field, commercial & workforce.
Position responsibilities
- Manage and develop system and reporting tools to assist the wider BSA NBN business in understanding NBNs planning and capacity model.
- Streamline and automate data sets and reporting to improve planning team outputs and information in both Tableau, Power BI and Excel formats.
- Manage and develop relationships with internal and external clients / stakeholders to ensure delivery of agreed outcomes & results.
- Accountable to develop and present BSA’s response to NBN’s rolling forecast within deadline and accepted in line with SLA’s.
- Assist with the development in collaboration with the workforce team on-boarding strategies should they be needed based on forecasted demand or devise mitigating strategies to combat such shortfalls & work through these strategies with NBN.
- Develop excellent client relationships with the NBN’s Forecast and Calendar teams who shall be our direct counterparts.
- Work closely with both these teams to ensure high levels of client satisfaction.
- Additionally develop & manage the same internal relationship with key streams of BSA’s business.
- Ensure tools / trackers are maintained and managed to allow BSA to assess our current field output and judge if there are any risks to meeting our agreed commitments to NBN.
- Other tasks as required.
Specific Workplace, Health, Safety & Environment Responsibilities
- Support and promote a safe workplace for workers and the public.
- Report all incidents/accidents to their Supervisor.
- Participate and cooperate with inspections and audits.
- Taking reasonable care of their own health and safety.
- Taking reasonable care that their conduct does not adversely affect others.
- Complying with instruction, so far as they are reasonably able.
- Cooperating with reasonable notified policies and procedures.
- Understand and adhere to NBN / BSA HSEQ requirements
Qualifications
- Bachelor’s degree or equivalent in SQL / Power Bi or other database / analytics software, performance management or commercial
- Proven data analytics and solution-based outcome outputs in same type business operations
- Minimum 2 years practical experience in a Capacity / Forecasting / Supply & Demand related role. Additional benefit would be if this is within the telecommunications industry
- Demonstrate experience with supply & demand type planning and forecasting
- Very high level Excel skills along with any SQL, CRM, Power BI & Database management or software experience
- Development of and streamlining data based outputs and tools to provide continuous improvement outcomes
- Excellent written and verbal communication skills and the ability to interact with internal and external stakeholders
- Ability to work with and manage a variety of different stakeholder and teams from multiple business segments. Both internally and externally.
- Extensive experience and demonstrated success in a similar planning / forecasting type team in a medium-large business with similar headcount and geographic distribution
- Demonstrated sound technical knowledge
- Demonstrated experience in successfully resolving situational problems
- Good numerical ability and attention to detail. Able to work quickly and accurately under pressure and to tight deadlines.
- A good understanding of various telecommunications infrastructure or the NBN network
We encourage Indigenous and Torres Strait Islander candidates to apply.
Join us in our journey toward a diverse, inclusive, and supportive workplace where everyone is valued and respected.
We look forward to reviewing your application.
BSA Group acknowledges the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters, and community. We pay our respect to them and their cultures, and to Elders past, present and emerging.
