Business Operations Manager

About us

Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006 with 100 plus employees, offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide. With high performing management and the market driving growth, the company is sustainably transforming by expanding its people, fleet, locations as well as its digital capabilities to offer a memorable customer experience.

About the role

We now have an exciting opportunity for a Business Operations Manager to manage and lead a fast paced and committed team of 5+ direct reports and focused on driving operational excellence across the day-to-day operations of Alpha Car Hire across all branch locations.

Directly reporting to the Chief Operating Officer (COO), you will manage and direct all branch managers and staff ensuring our values are embedded and that efficient, quality, sustainable and cost-effective processes, outcomes, and growth are driving business decisions during a period of transformation and business improvement to effectively manage and uplift the team to a high level of performance and engagement; and support our values driven team culture.

Your key responsibilities will include:

• Manage a remote located team providing first line Operational support and people Management to all Branches

• Manage, lead, and develop a team of staff to the highest levels of performance, engagement, and job satisfaction. Drive the success of delivering to Operational KPIs, Sales targets and goals

• Development and implementation of best practice strategies and standards for Branch management, ensuring Customer Service, engagement, values driven teams, ensuring industry reliability and promotion of brand and business. Provide Business coaching

• Work with People and Culture team and Branch Managers to recruit, interview, select, hire, and employ the appropriate number of employees, conduct inductions and training

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback

• Ensuring Operational staffing, rostering, P&L, sales, targets, facilities management, incentives, compliance and workplace health and safety are managed effectively across out locations

• Support and coordinate the implementation and opening of new branch locations

• Manage Operational Safety and Compliance, including quality assessments and audits

• Ensure vehicle rental agreements are managed in accordance with policy and procedure at all locations and ensure we deliver on our customer service promise

• Define, track, and monitor Operational Reporting and Analytics

• Manage the establishment, consistent application, and understanding of standard operating procedures across all teams and sites

• Prioritising and managing a high workload to meet customer demand, expectations, management direction and strategic direction

• Manage Business Continuity Planning, operational Risk, and Issue Management

• Manage Airport shuttle services and suppliers

• Assists with process improvements, project delivery and change management

We can offer you

A value’s driven culture that resonates honesty, respect, accountability, trust and loyalty, we are focused on continual improvement, innovation, teamwork, safety first mentality and giving back to our communities. You will be recognised for your work efforts and milestones and your personal and professional growth and development will be supported.

You will access a diverse range of benefits many of which are at the top of people’s wish lists in 2024 including:

• Flexibility

• Competitive packages

• Learning and development opportunities aligned to your role and career aspirations

• Mental health support

• A commitment to diversity and inclusion, to name a few!

About you

• Experience leading and managing highly productive, engaged, and accountable teams

• Work collaboratively to improve processes and deliver greater solutions

• Effective problem solving and decision-making skills

• Willingness to get involved in the business at all levels

• Willingness to travel across all branch locations regularly

• Intermediate Microsoft Office suite i.e., Excel, PowerPoint, Teams

• Previous Operations/Business Management within a Car Rental, Fleet, Tourism, Retail or Customer service and sales environment or related field managing remote or regional staff

• 3-5 years minimum in leading teams

• Previous experience budgeting and forecasting (P&L) with a focus on understanding the financials to provide recommendations for improvements

• Exceptional verbal, written, and interpersonal skills with the ability to liaise and negotiate with Stakeholders and manage relationships

• Innovation and growth mindset with strong emotional intelligence

• Demonstrate our company values and lead by example

If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today!

Only short-listed candidates will be contacted.

No Agencies please.