AddressOversee Jetstar's third-party Cabin Crew suppliers in domestic and international markets
Ensure optimum and consistent performance of supplier service provisions to Jetstar
Permanent, full-time opportunity, based in Melbourne
The Business Partners Manager is responsible for the operational oversight of Jetstar's third-party cabin crew suppliers, in Australia and overseas; ensuring optimum and consistent performance regarding safety, engagement, customer advocacy, and operational performance. The role will implement and manage effective SLAs and performance frameworks to drive performance and continuous improvement culture that ensures the delivery of supplier service provision to Jetstar.
The day-to-day responsibilities will involve managing relationships with domestic and international third-party suppliers and supporting crew base operations across 4 countries (Australia, Singapore, Thailand and Indonesia). Frequent travel interstate and overseas and flexibility to work with different time zones will be a requirement of this role.
Key Responsibilities:
Develop a deep working knowledge of third-party suppliers, the local market and communities
Drive alignment, highlighting similarities and differences and putting action plans in place
Ensure effective resource management and planning is in place to meet Jetstar's requirements
Indirectly lead and influence third-party suppliers in achieving key Cabin Crew metrics
Manage operational performance and ensure decisions are in line with Jetstar's expectations
Ensure service delivery aligns with Jetstar, emphasising contractual adherence and performance
Develop, monitor and report on appropriate day of operations KPIs with suppliers
Consistently approach people issues considering Jetstar Values and relevant legislation
Ensure safety is the number one priority and is embedded by all third-party suppliers
You'll have:
Ability to travel interstate and overseas regularly, and at times with short notice
Exceptional influencing, negotiation and relationship management skills
Experience making balanced recommendations and strong commercial and business acumen
Clear verbal and non-verbal communication skills and ability to adjust based on cultural differences
Operational knowledge and experience of the Australia and/or Asian aviation markets
Strong understanding of third-party supplier contracts and management of SLAs
Experience working with culturally diverse stakeholders
Excellent analytical capabilities and a methodical approach to working
An understanding of current Industrial Relations in Australia
Why Jetstar?
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You'll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications close Thursday, April 11th 2024.
