Business Process Outsourcing Manager

Halcyon Knights is currently seeking a qualified and experienced BPOS Manager for a state government client. This 03 month role will involve working within the HR environment, coordinating with various stakeholders, and ensuring efficient workforce planning. The successful candidate will play a crucial role in managing projects, overseeing time sheeting systems, and implementing improvements to enhance service efficiency and client focus.
Key Responsibilities:
⦁ Work collaboratively with senior management, external contractors, internal stakeholders, and vendors within a HR environment to ensure effective workforce planning and compliance with relevant agreements, legislation, and standards.
⦁ Lead and coordinate proactive and ongoing workforce planning initiatives, recommending solutions to address resourcing needs and support Enterprise Bargaining Agreements, Awards, and policies.
⦁ Manage contractor resource management for projects and programs within a large complex organization, preferably in an ICT environment.
⦁ Oversee projects time sheeting systems and the implementation of BPOS new HR and Business systems, ensuring compliance with audits and providing reporting and utilization analysis.
⦁ Consult and liaise with the executive and senior management team to improve service efficiency, client focus, and the achievement of core Divisional goals.
⦁ Demonstrate a strong commitment to service excellence by consistently anticipating the needs of staff, projects, external service providers, consultants, contractors, suppliers, and partners.
⦁ Identify opportunities for improvement, review best practices, and implement changes to enhance overall operations.
Requirements:
⦁ Proven experience working in a HR environment with a diverse range of stakeholders, including senior management.
⦁ Strong project management skills with experience in workforce planning and contractor resource management, preferably within an ICT environment.
⦁ Excellent communication and interpersonal skills, with the ability to consult and liaise effectively with executive and senior management.
⦁ Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
⦁ Knowledge of relevant Enterprise Bargaining Agreements, Awards, legislation, policies, and standards.
⦁ Strong analytical skills with the ability to interpret data, conduct utilization analysis, and provide insightful reporting.
⦁ Commitment to service excellence and continuous improvement, with a focus on anticipating and meeting the needs of stakeholders.
⦁ Current National Police Check
To apply, please submit your resume (MS Word) with your relevant experience or email keshiyal@halcyonknights.com.au for inquiries.