Business Services Coordinator - Telecommunications

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Be uniquely you, come as you are 
• Utilise your exceptional communication, problem-solving, and influential skills to drive collective achievement

The Business Services Coordinator will be supporting the Business Services Manager in the day to day operational running of the Telecommunications Services with a team-centric and a business-focused approach to telecommunications, aligning business objectives with IT operations to consistently deliver reliable and efficient IT services.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Proactively support operational IT services in line with Business outcomes, ensuring IT deliver value back to Business​​
• Provide insights that enable proactive management of a defined & agreed set of business outcomes
• Contribute to the improvement of IT performance in accordance with business needs 
• Benchmark services to enable the business to measure performance and baseline for service improvement 
• Produce regular reports with a focus on proactive problem management and service improvement to guide business and IT on risk
• Maintain business outcome SLAs, OLAs & XLAs
• Contribute to the IT Business Service Quality, Continuity & Operations of IT services
• Discover and study the current business systems and develop gap analysis to advance business processes.
• Pursue timely & effective issue escalation and ensure a clear understanding of business impacts within IT tech services, partners to deliver prompt resolution and minimal disruption to business activities
• Take ownership of level 1 support requests in ServiceNow relating to mobile, voice, PABX peripherals and internet
• Maintain a dedicated CMDB
• Engage and collaborate with the other internal IT Teams to fulfill support requests where appropriate and / or source expertise as required

Qualifications

Now let’s talk about you: 

• Excellent stakeholder management skills and will be a strong influencer and negotiator
• Maintain good relationships with key customers, suppliers of products and services
• Deliver work to agreed performance standards whether as an individual, part of a team or a leader of a small team
• Excellent written & verbal communication skills
• Pragmatic, analytical and sound judgement

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup