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Form of workWork at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.
About the role
Newly created full time permanent position based in North Ryde, NSW with hybrid working arrangements. Reporting directly to the Business Solutions Consultant, you will be responsible for:
- Managing incoming phone and email sales and training enquiries with existing and new customers
- Cultivating relationships with individuals and organisations across diverse sectors, including health, aged care, and education
- Resolving challenges through training, auditing, and bespoke solutions
- Collaborating with Business Solutions Consultant for optimal customer outcomes
- Supporting fee-for-service income and KPIs
- Recording and maintaining interactions accurately in CRM
- Assisting in efficient use of customer support tools
- Generating and sending quotes to customers under your management
- Preparing and distributing email marketing
- Supporting the promotion of Dementia Australia at relevant industry conferences and events.
What is in it for you?
Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.
Leave allowances: In addition to an annual leave allowance of 20 days (pro-rated if part-time), you will also receive three days paid end of year closure leave, one day paid birthday leave, up to six weeks parental leave and 17.5% annual leave loading.
Work/life balance: Flexible, hybrid work arrangements. Option to work from home 3 days/week.
Employee benefits: Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development and paid study leave.
About you
To be successful in this role, we are looking for someone with the following:
- Tertiary degree in sales and/or communications (preferred)
- Minimum 1-2 years of relevant experience
- Previous telephone sales and remote customer support experience will be an advantage along with an ability to present well online
- Demonstrates drive and motivation
- Fosters teamwork by working together and cooperatively
- Understands and uses available technologies and information to maximise efficiencies
- Thinks, analyses information to understand issues, uses logic and variety of problem-solving methods
- Continually develops and applies specialist and technical skills and expertise
- Provides service excellence by delivering client focused services.
Our values
- Diversity and Equality
- Respect and Inclusiveness
- Integrity and Accountability
About us
Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the more than 1.5 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.
For specific role enquiries, please contact ***********@dementia.org.au
Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About you' section, will not be considered.
