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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.
Are you an experienced business consultant looking to help the most ambitious businesses succeed with Salesforce?
We use the Salesforce Customer Success Platform and cutting-edge technology, innovation, strategy and design skills to enhance our customer's transformation into world-class digital businesses.
The Salesforce Business Transformation Director helps our most strategic customers transform their business. They work with customer's business leaders & technology teams to understand what is possible and desirable, and get stuck into the detail on how to do it, using all the power of our platform to realise their strategy.
Business Transformation Directors are specialists solely focused on driving customer success through large-scale programs, organisational change , new digital operating models, innovation, roadmap, usage, adoption and value.
This is a great opportunity to join the leader in cloud computing in one of Salesforce's fastest growing businesses.
Our team has grown significantly over the last 2 years, we'd love you to consider applying if you align to these areas:
Demonstrated experience in consulting roles, with experience being billable
Sales/Service domain transformation experience
Ability to design and facilitate impactful customer workshops
Experience creating or applying frameworks for return on investment analysis, capability mapping, HCD etc
Key Responsibilities:
Co-create a strategy that aligns a customers' business objectives with customer experience, what is possible, key business measures, and a practical roadmap.
Enable delivery with speed, agility and stability by implementing a decision-making framework that balances regional and global attributes, frequency of change, and quality of data and risk mitigation.
Actively work between the Business & Technology disciplines to industrialise the best ideas with new digital operating models and ways of working
Enhance productivity and consensus through persuasion, workshops and intimately understanding our customers businesses. Help end-users uncover and articulate barriers, and co-design potential solutions to their needs.
Personalise best practices to customers including roadmap, agile development, change management, enterprise collaboration, operational support, and alignment to Business Strategy. Increase user productivity, reduce TCO and enhance Salesforce investment payback, by formulating a plan to reduce the number of disparate applications end users access to do their jobs.
Innovation
Inquisitive mind, endless curiosity and passion for learning about customers, industries and new approaches to doing things:
How end users (customers, employees, sales people etc.) perform their jobs
Industry challenges and solutions
Salesforce's continuously evolving clouds
Innovations and best practices for delivering cloud solutions
Ability to translate vision and business issues into actionable roadmap and solutions
Leadership
Self-starter with the ability to build a network within Salesforce and your assigned customer
Effectively build, develop, and manage relationships with internal and customer senior executives, setting expectations on their role as stakeholders vested in success.
Motivate, inspire, and coordinate a blended team of Salesforce, customer, ISV and system integrators to solve customer challenges.
Advanced communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Demonstrated effectiveness at leading and facilitating meetings and workshops
Technology Delivery
Familiarity with implementing and supporting enterprise solutions (CRM, ERP, etc.)
As the business owner of change, or from a technology implementation viewpoint, has an excellent understanding of software delivery processes and methodologies (i.e. waterfall, agile, hybrid)
Deep understanding of the Salesforce platform and its business impacting capabilities / demonstrates the ability to quickly learn
Knowledge of process automation, user experience and workflow is a plus.
Resilience
Making business change happen is difficult, and often fails before it succeeds. It is important that you:
Understand 'who you are', so you can learn from challenges without feeling that they 'define you'. You will have good coping strategies and networks for dealing with the ups and downs of transformation
Focus on the long term strategy and building trusted relationships so you can respond effectively to competing demands
Influence
Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present our company.
Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
Strong teamwork and facilitation skills with the ability to:
Balance conversations within groups
Offer suggestions and improvements to process and work effectively with all personalities.
Drive towards building consensus
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information"
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
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