Business Support Assistant

Join Our Team as an Administrative Support Specialist!

About the Role: Are you ready to dive into a dynamic administrative role that offers both challenges and rewards? We're seeking an Administrative Support Specialist to join our team, primarily supporting the Business Transition Manager and Business Support Administrator. Your responsibilities will include assisting with the implementation, rollout, and day-to-day administration of our customer management system, Carelink Plus. You'll also play a crucial role in onboarding new franchisees, providing first-level support, and contributing to the continuous improvement of our systems. Additionally, you'll have the exciting opportunity to spearhead a new project focused on reporting and statistics using Power BI.

Position Skills and Knowledge:

• Ability to work autonomously and collaboratively within a team.
• Strong attention to detail and accuracy in data entry.
• Experience with Power BI and data visualisation/report building (highly regarded).
• Proficiency in Microsoft Office suite.
• Excellent time management and workload management skills.
• Exceptional problem-solving skills with the confidence to make recommendations.
• Effective communication skills to liaise with vendors, staff, and clients.
• Previous experience with Carelink Plus or other CMS's (desirable).
• Knowledge or experience in Home Care and/or Disability Support services (desirable).

Key Selection Criteria:

• Proficiency in Administrative Support.
• Data Management and Review.
• Meeting Coordination and Preparation.
• Procedure Review and Enhancement.
• Technical Troubleshooting and Testing.
• Multimedia Content Creation.
• Collaborative Team Player.
• Adaptability and Flexibility.

Requirements:

• Current NDIS Workers Screening Check.
• Current Working with Children Check (Employee).
• Current National Police Check.
• Right to Work in Australia (if applicable).
• Current Driver’s License and access to vehicle.
• COVID Vaccinated (including 1 x Booster).
• Good working knowledge of Microsoft Outlook, Excel, and Word.

Skills & Personal Attributes:

• Knowledge about the Aged Care and/or Disability sector.
• Strong experience working with Power BI.
• Excellent interpersonal and communication skills.
• Ability to work without direct supervision.
• Comfortable with a high level of accountability.

Other Relevant Information: At Simply Helping, we are committed to promoting the safety, dignity, and diversity of all individuals. We are an equal employment opportunity employer and encourage applications from people of diverse backgrounds, including Aboriginal or Torres Strait Islander peoples, culturally, gender, LBGTQIA+ and linguistically diverse individuals. Join us in making a difference in the lives of those we serve. Apply now!

Please ensure you include a cover letter and up to date CV in your application and for a copy of the position description please email *******@simplyhelping.com.au