AddressThe Business Support Officer is responsible for maintaining Bingo's client relationships and providing support to the National Sales teams within the Commercial & Industrial and liquid waste divisions. You will be responsible for the management of Bingo's National Sales & Customer communications and requirements.
The job
- End to end management of customer inquiries - investigate customer issues and questions, book customer services, re-book or adjust services.
- Action a high volume of emails via our CRM Management system across multiple shared inboxes.
- Manage inbound calls and emails from sales reps, customers and our internal Call Centre and reply to all enquiries in a timely professional manner.
- Assist with the administration of onboarding new customers and sites. This is to include account and site set up in our system, data entry of services and contact information, equipment, pricing, invoicing & arranging sub-contractors services.
- Plan and organise daily workload to ensure all required tasks are completed on time.
- Respond to all inquiries, cancellation requests, and sales requests within a timely manner.
- Assist with investigating and co-ordinating the collection of abandoned bins and trying to locate the customer that the bins belong to.
- Contact customers for Missed Services/Contaminations/No Access.
- Daily case management within our CRM System.
- Thoroughly investigate and process any credit requests from Customers & Sales Representatives.
- Extract and send Runsheets to subcontractors.
- Manage the day-to-day requests for our Liquid Waste customers.
- Make outbound calls to customers regarding public holidays, closure periods or changes to service times.
- Manage end to end customer complaints and or disputes.
- Permit applications with relevant councils.
What we offer you as a GOGetter:
- Employee benefits including performance incentive bonuses, recognition programs, access to corporate health cover through HCF and novated leave vehicles through FLEETPLUS
- Our employee support partner SONDER provide our employees and their loved ones with the wellbeing support EVERYONE deserves
- An extremely competitive salary!
- Opportunity to work with a company leading the way in resource recovery
- The chance work with an expanding and diverse team
- A strong, employee and safety driven company culture
- Training and progression opportunities within the Bingo family
- Regular team gathering events including morning teas, charity events, and BBQ's
What you contribute to the GOGetter team
- Experience in a sales or Business Support function
- Intermediate-Advanced Excel and Microsoft suite skills
- Excellent written and verbal communication
- Strong administration experience in a support function
- Excellent time management and planning skills
- Attention to detail and high level of accuracy
- Problem solving skills- able to investigate issues and find solutions
- Ability to deal politely and effectively with inquires and complaints
- Highly organised and efficient
- Show consistent professionalism and good judgement
- Ability to work autonomously and be self-motivated and driven
At BINGO we are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
