Business Systems Analyst

This is a hybrid position primarily based in Port Melbourne. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Are you a creative thinker with big ideas and strategies that foster an environment of collaboration with an entrepreneurial mindset refining product backlogs?

The Computershare Communication Services(CCS) team is seeking an experienced Business Systems Analyst to help us build better products that people (or businesses) love to use. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital, and mobile delivery channels worldwide.

A role you will love

You will be an integral part of the global engineering team in CCS, a provider of integrated communications solutions. You will see yourself performing business analysis tasks to assist with the running of software applications managed by the Communication Services Global Engineering Team. This includes providing support to the business stakeholders on the use and resolution of 3rd party application requests and incidents.

The Business Systems Analyst is involved in identifying and documenting business needs and determining solutions to business problems. Solutions include systems development components and business process improvements designed to improve business efficiency and productivity.

Key responsibilities will include:

• Develop a comprehensive business analysis plan to effectively manage their own and team activities, tasks, deliverables, and schedules
• Proactively identifies and communicates potential risks and issues that may require changes to project plans or scope
• Adheres to Computershare's methodologies, business analysis practices, SDLC, and compliance requirements to ensure high-performance standards
• Effectively liaises with off-site stakeholders using various communication tools such as teleconferencing and email
• Manages conflicts, issues, and changes to ensure that all stakeholders and the project team remain aligned on the solution scope
• Ensures that all requirements support the delivery of business value, fulfill goals and objectives, and meet stakeholder needs
• Collaborates with developers and technical architects to develop and implement technology solutions
• Provide support during the implementation of the solution and produce detailed release notes
• Participates in solution design with technical architects to ensure that all requirements are met and that the solution is technically feasible and sustainable

What will you bring to the role?

This role is well suited to an individual with experience maximising the software's business and proven prior skills building strong relationships with stakeholders, both technical and business, to ensure that the platform roadmap supports the business and technical strategy by managing complex requirements simultaneously to short timescales & demonstrate continuous improvement.

You will be natural leader and communicator with the ability to engage people at all levels of the organisation, the global role is a key part of the organisation and capability of influencing seniority as you will have a direct impact on the quality of the delivered platform.

Key skills required include:

• Experience working in a team-oriented and collaborative environment
• Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders, including international stakeholders
• Excellent analytical and research skills with the ability to collect and analyse complex material and data, and present it in accessible formats
• Proven ability to successfully gather requirements and get results with minimal supervision
• Previous experience working with system implementation projects
• High levels of initiative with ability to deal with multiple projects simultaneously with conflicting priorities
• Exceptional verbal and written communication and strong attention to detail
• Demonstrated ability to write clearly and succinctly
• Experience in agile business analysis - including working as part of a scrum delivery team

Desired skills/experience:

• Proven experience as a Business Analyst working within a delivery team environment
• Knowledge of Share Registry concepts and processes is highly regarded
• Experience in working with application prototyping tools (Axure) to workshop solutions

If this sounds like a role and organisation, you'd love to be part of, apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at ***************@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.