Business Systems Support Officer (357007)

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

73.50 hours per fortnight - flexible options available. 

• Provide daily business system support services, including advice on issues associated with Agency Business Systems and projects with information management and technology components.
• Manage the changes to corporate business applications through established change and release management processes, while effectively and harmoniously liaising between Business Unit representatives, Application Developers and ICT Services staff.
• Perform System testing and coordinate structured User Acceptance testing.
• In consultation with stakeholders, develop Business System Management plans for the Department’s Business Systems and support those systems in accordance with these plans.
• Coordinate contractors providing third-level support and monitor associated Service Levels.
• Develop and implement complex reports based on data recorded in business information systems, including the development of database objects to facilitate this process.
• Develop and deliver training in the use of business information systems to local system administrators and develop and maintain system management procedures, troubleshooting articles and associated documentation.
• Perform any other assigned duties that are at classification level and within the employee’s competence and training.

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

• Bachelor of Information Systems or Bachelor of Business majoring in Information Systems and/or at least 5 years of experience in a similar or relevant role.
• Driver’s licence.
• Experience in SQL Server Management Studio, T-SQL, SQL Reporting Services, Power BI, data-driven Excel reports, pivot tables, Crystal Reporting & Web technologies, Business Analysis, Software Development Lifecycle.

 Statement of Duties (Generic) Business Systems Support Officer.docx

 Statement of Duties (Generic) Business Systems Support Officer.pdf

 About the Department of Justice (Office of the Chief Information Officer).DOCX

 About the Department of Justice (Office of the Chief Information Officer).pdf

 Information for Applicants (DOJ) Short Form Application.docx

 Information for Applicants (DOJ) Short Form Application.pdf

 FAQs Short Form Application.docx

 FAQs Short Form Application.pdf

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.  We do not require a separate statement addressing the selection criteria.

Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information.  Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4***.

Christopher Stephens
Manager Business Systems Management & Support Team
Email: ***************@justice.tas.gov.au 
Phone: (03) 6165 3***

Organisational Development and Design Team
(03) 6165 7***