Cafe Manager

Flinbex Pty Ltd in Thursday Island Queensland is seeking an experienced and qualified full time Cafe Manager to join their dynamic team.

Responsibilities: The role as the Café Manager is responsible for the overall running of a restaurant. Oversee every aspect of the dining establishment, including hiring and training staff, liaising with suppliers etc. Greeting and interacting with all customers, managing complaints and implementing new strategies to ensure the smooth running of the business.

Position Duties: You will need to undertake the following tasks;

1. Work with chefs to plan operations, menus and specials: Collaborate with the chef to develop menus and specials that are appealing to customers, and that meet their needs and preferences. Work with the chef to identify opportunities for improving operations and service delivery.

2. Lead the team in a hands-on manner: Be an active, hands-on manager who leads by example. Be present and visible in the café, and make sure that staff are working efficiently and effectively. Encourage a proactive and positive approach among staff.

3. Plan, hire, train, oversee and manage the members of staff: Hire and train the right staff, and oversee their work to ensure that they are performing well. Provide staff with ongoing training and development opportunities to help them improve their skills and knowledge.

4. Monitor and evaluate performance: Regularly monitor staff performance and provide feedback and coaching to help them improve. Also, be proactive in identifying and addressing any issues or grievances before they escalate.

5. Complete rostering as required and ensure staffing levels are monitored: Create and monitor staff rosters to ensure that you have sufficient staff to meet demand, while also managing staff costs.

6. Ensure quality control is maintained on all food and drink products: Ensure that all food and drink products meet the highest standards of quality, freshness and taste.

7. Stock control and conducting monthly stock-take: Monitor inventory levels and conduct regular stock-takes to ensure that you have the necessary supplies to operate smoothly, while also avoiding wastage.

8. Motivate your team to achieve sales targets: Set realistic sales targets and motivate your team to achieve them. Recognize and reward staff for their achievements, and provide ongoing feedback and coaching to help them improve.

9. Ability to deliver and adhere to budgets and targets including operational costs: Develop and adhere to budgets that help you to achieve your targets, while also managing costs effectively.

10. Manage the financial aspects of the business: Keep track of expenses and profits, and create and manage budgets to ensure that the café is financially sustainable.

11. Ensure dining facilities are clean, functional and of suitable appearance: Ensure that the dining area is clean, well-maintained and welcoming, with comfortable seating and a pleasant atmosphere.

12. Create and maintain a focus on providing an excellent and memorable customer experience: Develop a customer-centric culture that focuses on delivering excellent service and creating memorable experiences for customers.

13. Responsible for creating and implementing marketing strategies: Develop and implement marketing strategies that help to promote the café and attract new customers, while also retaining existing ones. Use a variety of marketing channels, including social media, email, and print media, to reach your target audience.

A remuneration package between $70,000 to $90,000 per annum plus superannuation will be negotiated depending on skills and experience.

Job types: Full-time, Permanent