Cafe Manager

Cafe Area Manager

Are you a strong leader passionate about creating high performance teams? Do you thrive in a fast-paced environment and have a keen eye for boosting sales and efficiency while providing optimum customer experience? 

We're looking for a dedicated Cafe Area Manager to lead our teams and elevate our customer experience across our three cafe venues throughout the Northern Beaches and North Shore. 

About Us: 

We have three unique venues ranging from a fast paced take away shop, a casual family friendly cafe to a more upscale restaurant experience. All venues have room for expansion and we need a dedicated leader to join us in taking these businesses to the next level to reach their full potential. 

Our product quality and speed of exceptional service are our non - negotiable values across all three of our brands.

Responsibilities:

• Working with teams across all three venues for 4 days of the week with 1 day dedicated to admin/ management tasks 
• Managing day-to-day operations including team leadership, rostering, and KPI tracking etc
• Training and mentoring staff to ensure optimum customer service and product quality are always maintained
• Delivering feedback and having 1:1 conversations with team members about their performance when required
• Developing and implementing strategies to increase sales and business profitability
• Ensuring cleanliness throughout the venues has been maintained and that safety standards are adhered too in line with council requirements
• Handling customer inquiries or complaints/feedback with professionalism, patience and care.

Requirements:

• Previous managerial experience and business understanding
• Strong leadership and willingness to go the extra mile to get the job done
• Ability to effectively manage a team and prioritise tasks in a fast-paced environment
• Experience with rostering and KPI tracking
• Passion for delivering exceptional customer service
• Flexibility to work weekends 
• Drivers licence and personal vehicle required
• Fluent in English with excellent communication skills
• Energetic and positive, “can do” attitude.

Benefits:

• Competitive salary based on experience
• Opportunities for career growth and advancement as our company grows
• A supportive and collaborative work environment
• Management discounts on food and beverages
• Training and development opportunities to enhance your skills
• Being part of a dynamic team in a growing company.

If you're ready to take the next step in your career and join our team as our Area Cafe Manager, we'd love to hear from you! 

Please submit your resume and cover letter detailing your relevant experience and why you're the perfect fit for this role.