AddressJob Description
Our client is one of Australia's leading Electronic Companies and due to expansion of their centre, we are seeking individuals who can deliver world class service and thrive in a busy client faced environment.
You will be working from handling customer inquires and services. This will start as a casual role rotating Monday to Friday 9am – 6pm with an opportunity to extends or potentially go permanent in a hybrid model. You will be provided 2 weeks of zoom classroom training.
Key Responsibilities:
- Provide excellent customer service
- Work collaboratively with stores where required to assist customers needs
- Utilise available resources to provide assistance and advice to customers based on customer experience model
- Provide customers with timely responses to telephone-based requests and effective resolution of complaints
- Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
- Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
- Escalate issues in line with established processes and provide information and input for business investigations, as required
To be successful in this role you will possess:
- Strong attention to detail
- A positive and resilient outlook
- Excellent verbal and written communication skills
- Strong numerical reasoning and PC navigation
If you are seeking a quick start and an opportunity to work in a fun contact centre, then this role for you!
Please note successful candidates will be required to undertake police checks.
For a more detailed conversation about this opportunity please APPLY NOW!
or email your resume to citrus.group@outl
Additional information
- 13th May start! High volume, fast paced team dealing with inbound calls
