Company DescriptionBETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The roleCrown is the ultimate destination for luxury, with our three established brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.We're seeking enthusiastic and dedicated individuals to join the
Guest Services team.In this role, you'll provide joyful experiences through your genuine care for guests. As well as:
- Being part of a large, fast paced, Call Centre environment
- Processing a high volume of guest enquiries via phone and email
- Being able to respond to a vast array of Crown related enquiries
About youYou'll bring the following:
- Experience in a Call Centre environment, hotels or administration
- Strong computer literacy skills and confidence in learning new systems efficiently
- Polished, clear communication with excellent telephone manner
Additional InformationThis role requires:- Ability to work a rotational roster 7 days a week between the hours of 6am and midnight
- Exceptional multi-tasking skills and the ability to work under pressure
- A strong focus on team work and collaboration
Commencement date for the position will be on the 6 May 2024.
What you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit .Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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