AddressOur client is one of Australia's leading Electronic Companies and due to expansion of their centre, we are seeking individuals who can deliver world class service and thrive in a busy client faced environment.
You will be based in their office based in Brighton, Victoria. This will start as a casual role rotating Monday to Friday 9am – 6pm with an opportunity to extends or potentially go permanent in a hybrid model. You will be provided 2 weeks of classroom and side by side training.
Key Responsibilities:
- Provide excellent customer service
- Work collaboratively with stores where required to assist customers needs
- Utilise available resources to provide assistance and advice to customers based on customer experience model
- Provide customers with timely responses to telephone-based requests and effective resolution of complaints
- Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
- Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
- Escalate issues in line with established processes and provide information and input for business investigations, as required
- Previous phone-based Call Centre experience
- Strong attention to detail
- A positive and resilient outlook
- Excellent verbal and written communication skills
- Strong numerical reasoning and PC navigation
Please note successful candidates will be required to undertake police checks.
For a more detailed conversation about this opportunity please APPLY NOW!
