Call Centre Operator

Employment Type: Permanent Full Time, Permanent Part Time
Position Classification: Technical Assistant Grade 2
Remuneration: $30.16 - $31.31 per hour plus superannuation
Hours Per Week: 38
Requisition ID: REQ476111
Location: Sutherland Hospital 
Applications Close: 7 April 2024 - 11:59pm
About the opportunity
NSW Health Pathology is currently seeking a Call Centre Operator to join the team at Sutherland Hospital on a Permanent Full Time or Permanent Part Time basis.
The Call Centre is located within the Pathology building that shares with the blood collection outpatients, as well as the central specimen reception and laboratory departments. The Call Centre covers the Sydney South East area and operates the results line for clinicians and patients.
We are a small team that work well together and rely on one another to get pathology results to their required destinations. Duties include but are not limited to operating the results line and liaising with a wide range of stakeholders, faxing pending results manually and electronically, getting in contact with different laboratories to get an estimated wait time on results, interacting with the NSWHP test catalogue online and greeting/interacting with pathology patients daily.
The Call Centre operates Monday-Friday with shift times varying starting earliest 07:30am and finishing latest 6pm.

What we can offer you

• Accrued Days Off in addition to Annual Leave
• Generous salary packaging options and other fringe benefits
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training with RTO My Health Learning

What you'll be doing
Perform a range of laboratory support and/or specimen reception services and/or collection services, and provide assistance to laboratory staff, under supervision, to deliver a patient focused service.

Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:

1. A working knowledge of, or demonstrated ability to learn, all aspects of the laboratory environment relevant to the Department
2. Demonstrated ability to maintain high quality work output while managing competing priorities
3. Demonstrated customer service experience and skills, preferably in a laboratory environment, including the ability to communicate effectively with customers, patients and clinical staff
4. Demonstrated problem solving and analytical skills combined with the ability to investigate and resolve general issues within the laboratory environment
5. Excellent data entry skills including high attention to detail and data accuracy
6. Awareness of legislation, policies and requirements relevant to a laboratory setting

 

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position
  3) For role related queries or questions contact Alisha Simpson on Alisha.Simpson@health.nsw.gov.au
 

Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases
This is a Category A position. All Category A applicants must read and understand NSW Health Policy Directive PD2023_022 Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their own cost prior to appointment.

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health. Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive. You will be required to provide a record of your COVID-19 vaccination status if successful.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.  

New to NSW Health Pathology? 
The preferred candidate may be required to undergo a functional assessment prior to appointment.

Working Rights 
This position is a permanent position. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa.

 

Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future permanent full time / part time, temporary and casual vacancies.

 

Our Commitment to Diversity and Inclusion 
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.