Address
Form of work
SalaryOur client is a well-known organization who are responsible for helping local communities first hand. They pride themselves on providing high quality services and initiatives that enhance living standards and help local communities with reaching their full potential.
They are looking for a passionate, empathetic and dedicated Call Centre Operator to join their team in Parramatta ASAP on a contract until the 31st of May 2024.
The Benefits…..
- Office close to public transport, cafes and shopping centres!
- Opportunity to work for a large and well-established Government Organisation!
- 2-month contract opportunity with potential to extend!
- Possibility to Work from Home after training!
The Job…..
Reporting through to a Team Leader, you will be accountable for:
- Acting as a first point of contact for vulnerable customers.
- Responding to high volumes of inbound enquiries in a Call Centre environment.
- Ensuring a high level of service and support to customers in a timely manner through the delivery of accurate information, advice and referrals.
- Escalating complex issues when required.
- Managing general administration such as records management, filing and data entry.
- Identifying and recommending improvements to policies, procedures and practices within the business unit.
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:
- Minimum 12 months experience working in a Call Centre Position.
- Experience dealing with vulnerable customers would be highly advantageous.
- Ability to confidently work across multiple systems and databases.
- Strong customer service and problem-solving skills.
- Clear and concise written and verbal communication skills.
- Excellent organisation skills and ability to stay focused in a busy environment.
How to apply…..
Our client is searching for candidates who can start ASAP! If you are interested, please apply below or send any questions to ****@sbrecruitment.com
Please note that only shortlisted candidates will be contacted.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
