AddressAmazing time to be part of the re-start up of Adelaide!
Accountable for efficiently handling the daily cargo operations in the station including taking appropriate action and making timely decisions in conjunction with the Cargo Manager, cargo team, ground handler and HQ ensuring adherence to EK SkyCargo procedures and regulatory compliance requirements.
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with the Ground Handling Agent (GHA).
Job Accountabilities- Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate
- Monitor and oversee the service provided by GHA to ensure it is in line with EK standards. Where appropriate, make recommendations and implement process improvement with GHA
- Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo
- Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
- Conduct and/or oversee quarterly and annual audits of the GHA and provide remedial actions as required. Ensure compliance to SLA’s and CIQ station performance levels are being met
- Ensure station administration records are up to date and that staff undertake all required training within required time lines
- Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
- Accurately rate and verify shipment charges in accordance with correct product tariff, contract or adhoc rates. Complete CASS reconciliation to ensure revenue accuracy and maintain revenue reporting records
- Support the Cargo Manager with sales activities to obtain and exceed revenue targets
- Ensure all critical safety checkpoints are followed to meet strict regulatory standards at all points of handling
- Educated to Senior Secondary Certificate of Education (or equivalent)
- Significant experience in a Cargo Operations environment, including proven experience as a Team Leader or at a Supervisory level
- Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate
- Knowledge of Ramp & Freighter Operations and EK 4-eye principle
- Knowledge of Advanced Load Control, Weight & Balance procedures and Live Animal Regulations
- PC based skills including Microsoft Word/Excel/E-mail
- Strong analytical and numeracy skills
- Fluency in written and spoken English is essential
The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. All applicants must have the legal right to work and live in Australia. The company will not provide or assist with obtaining work permits.
