Case Coordinator

The Organisation:

Anglicare North Queensland Limited (Anglicare NQ) operates many programs across North Queensland with activities extending south through Mackay, to Townsville, and north to Cairns, the Cape and to the Torres Strait. Together, as one team, our purpose is to support our community to have empowered, full and active lives, with equity for all. Everything we do is underpinned by our core values (Compassion, Integrity, Respect, Inclusion and Courage). 

About the Position

As a Case Coordinator, you will facilitate support and resources for clients through teams providing direct services to clients, along with managing a case load and/or chairing Care Teams. This will involve oversight and collaboration with various service providers, agencies, and professional to ensure a seamless delivery of services. Case coordinators may handle logistical aspects of service provision, such as scheduling appointments, arranging transportation, and administration. You will also enable communication among different stakeholders involved in client support, promoting a collaborative and integrated approach. Case coordinators are responsible for maintaining accurate and up-to-date records of client interactions and service provision. This position is a fulltime role, located within our housing and homelessness service QHome. 

Key Outcomes
Position responsibilities    

• Undertake specialist work in a particular area, requiring expertise and advanced knowledge.
• Develop and implement service delivery programs and work plans, in accordance with organizational objectives and regulatory requirements.
• Provide high level advice to senior management, staff and external stakeholders on complex issues and decisions.
• Manage and oversee the work of a team, including recruitment, supervision, coaching, and performance management.

Work, Health and Safety responsibilities

• Accepts responsibility for own and others safety
• Actively participates in consultation about work, health and safety issues. 
• Identifies and reports hazards and incidents and identifies risk controls where appropriate. 

Organisational responsibilities 

• Demonstrates appropriate and professional workplace behaviours that are in line with Anglicare NQ Policy and Procedures.
• Actively participates in Anglicare NQ’s Employee Review and Development process.
• Actively promotes and role models the Anglicare NQ values of Compassion, Integrity, Respect, Inclusion and Courage
• Actively speaks up, reports and challenges bias and intolerance with the workplace, e.g. misconduct, illegal and inappropriate behaviour, conflicts of interest, racism and bullying and harassment
• Maintains a commitment to Equal Employment Opportunity, Diversity and Inclusion, Ethical Conduct and record keeping within legislative requirements. 
• Maintains a commitment to Reconciliation, demonstrating respect and support for Aboriginal and Torres Strait Islander people. 
• Actively contributes to a culture and environment where children and young people’s safety and wellbeing is at the centre of thought, values and actions. 

Key Relationships    

• Works collaboratively with Anglicare NQ Executives, Managers, Staff and Volunteers.
• Develops and maintains positive relationships with Anglicare NQ partners, other Non-Government Organisations (NGO) and local community businesses.
• QLD and Commonwealth Government Departments, e.g. Department of Human Services, Department of Children, Youth Justice and Multicultural Affairs and other government departments as required.

Special Conditions

• Hold a current QLD drivers licence ‘Class C’ or interstate equivalent
• Blue Card (Working with children card)
• Satisfactory Employment Screening Assessment(s) required for this role in line with Anglicare NQ Policy:
  - National Police Check
• Out of hours may be required from time to time
• Client transportation required and/or client visitation outside of the office required
• Valid First Aid & CPR certification

Selection Criteria
Essential

• Knowledge of organisational programs, policies and operations
• Sound discipline knowledge with experience, training and education
• A Degree with relevant experience, along with qualifications in more than one discipline
• Lesser formal qualifications may be acceptable if an individual has specialised skills to perform at this level

Highly Regarded

• Experience working with Aboriginal and Torres Strait Islander people, families and communities. 
• Experience working with people from culturally and linguistically diverse (CALD) backgrounds.

Competencies
Team Leader
An individual at the Team Leader level is a front line Manager or Supervisor who has a team of people reporting to them. The team generally has a single disciplinary focus. An individual at the Team Leader level typically reports to a Manager.