We are offering a part-time position as Front Desk Administrator at Gracie Barra Nowra. The Front Desk Administrator is a key person for our school. He/she is responsible for servicing Gracie Barra Students and prospects with professionalism, excitement and reinforcing the values of our brand and Brazilian Jiu-Jitsu through several different tasks and processes related to enrolment, customer service, social media, etc.
The working hours are: Monday to Friday from 3pm to 8pm.
Some tasks and Processes:
ð Call leads to book intro classes (be professional, polite and energetic on the phone)
ð Greet leads upon arrival at the school and prepare them for the intro class
ð Sign up leads after the intro class (be able to sell and deal with objections – training will be provided)
ð Follow up with intro classes, non attendance and pending enrolments
ð Be friendly and energetic with our members, always ready to resolve their queries
ð Sell and organise the inventory of our SHOP (GB Wear), such as kimonos, etc
ð Have good English (both speaking and writing)
ð Have computer and social media skills
ð Be organised, attentive to details and friendly
More important than being great at all the above, is the willingness to learn and truly be part of our team and culture. Full training will be provided.