AddressAbout Us :
Toora Womem Inc is a not-for-profit organisation which has been delivering gender specific services to women in the ACT and surrounds since 1982. Our mission is to be the leading organisation in the ACT providing safe, respectful support for all women who are impacted by domestic and family violence, homelessness, the criminal justice system and/or alcohol and drug dependency.
About You :
- Diploma level qualification in relevant field (AOD, Community Service or Mental Health) and 5 years’ sector experience
- Bachelor level qualification in relevant field (Social Work, Social Science, Health or Psychology) and 3 years’ sector experience
- Current drivers license
- Working with Vulnerable People registration
Position Summary :
The Case Coordinator (CC) will possess specialized AOD expertise and knowledge to work towards alleviating the effects of AOD dependency and its contributing factors through the provision of service delivery to women accessing the Toora AOD programs. This position will provide variety of service delivery support to single women or women with accompanying children, who are accessing the Day Program, supported accommodation or outreach services.
Key Requirements :
- Experience working with women with complex and co-morbid AOD presentations, knowledge of and evidence of application of evidence based AOD and mental health treatments and frameworks.
- Case management foundations (AOD assessment, motivational interviewing, brief and relapse prevention interventions etc.) within trauma-informed gendered case management framework
- Well-developed communication skills
- Ability to work as a part of a team in all AOD settings
- Proficient computer skills including the use of Microsoft Office applications
Job Responsibility :
Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as:
- domestic, family and sexual violence
- mental health issues
- drug or alcohol dependency
- homelessness or needing support to stay out of the homelessness system
- time in ACT Corrections.
Our domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework. Our current drug and alcohol and homelessness programs range across variety of settings such as crisis and transitional accommodation, day program and outreach support, allowing Toora to provide a wrap-around trauma-informed care model, in an integrated service system. We deliver these complex services within human rights and gendered framework.
All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help and minimizing the effects of institutionalization and the harm associated with dependencies.
Toora Women Inc. is committed to employing women whose life experience and skills match that of the target groups of our services.
Reporting/Working Relationships
The CC is ultimately responsible to the Director. She will be supported by and responsible to the Manager on a day-to-day basis.
This position requires the development and maintenance of strong working relationships with:
- Toora Executive Team
- Toora Leadership Team
- ATODA
- AOD Program
- Directions, Karrilika and other relevant AOD programs
- Other relevant AOD services
Conditions of employment
- The duties of this position may be adapted to changing organisational requirements as determined by the service planning processes. Any change to the job description will not occur without consultation.
- Out of hours work may be required.
- Must possess a current driver’s licence and be willing to drive.
- Must possess a Working with Vulnerable People registration
- Required to work from any location, within integrated Toora Inc. service system.
- Work collaboratively within Toora Women Inc. service system.
- Must adhere to the policies and procedures of the organisation.
- Adhere to the Toora Women Inc WHS policy and related procedures and take reasonable care to protect your own health and safety at work and meet all obligations under the WHS Act 2011
- Participate in Toora Quality Improvement Systems including auditing, surveys and needs analysis
- Understand and adhere to all Toora policies and procedures.
Service delivery
- Undertake complex initial assessment (triage) and comprehensive client assessments, including safety and risk.
- Undertake case management following procedures, guidelines and statutory requirements
- Undertake alcohol and drug interventions underpinned evidence based models of care and treatment approaches.
- Maintain a designated caseload of clients with complex or comorbid presentation utilizing specialist skillset, set autonomous priorities and monitor work flow.
- Provide accurate records in SRS of all aspects of support provided to clients including: case management plans, identified needs, priorities, goals, action, notes, or other relevant information or documentation to meet legal requirements.
- Undertake basic mental health screening and brief intervention.
- Provide motivational interviewing as a primary counselling approach.
- Provide relapse prevention as a primary AOD intervention approach.
- Provide harm reduction strategies.
- Provide referrals to relevant services.
- Provide outreach support to women in AMC, Detox and other locations, as required.
- Ensure that women accessing the service receive high quality and timely support.
- Work collaboratively with other services to assist client’s family members.
- Measure and record women’s progress through treatment using evidence based tools.
Administration
- Monitor individual, peer and aggregate performance outcomes within the AOD residential team, including KPI, contractual outputs and bed utilization data.
- Oversee the data collection of individual, peer and aggregate outcomes with the residential team
- Responsibility for first draft of performance reports including data and analysis for contractual outcomes and outcomes.
- Undertake computer operations requiring technical expertise and experience and otherwise understand all areas of computer operation to meet the needs of the job.
- Provide progress reports on activities and programs including recommendations and improvements,
- Undertake a minor phase of a broader or more complex professional assignment, where required.
Professional Practice, Professional development and Performance Management
- Engage in professional development activities
- Attend clinical supervision and reflective practice
- Attend to regular supervision with the Manager or Director and accept direction.
- Participate in performance management/appraisal activities as determined by the organisation.
Teamwork, Networking and Liaison
- Participate in meetings (including Advisory), as required.
- Represent Toora Women Inc. in a professional manner on external committees or working parties relevant to the work area.
- Maintain effective, positive relationships with all relevant stakeholders.
Work Health Safety / Quality Improvement Systems
- Adhere to Toora Women Inc. WHS policies and procedures including self-care policy.
- Take reasonable care to protect their own health and safety at work and meet all obligations under the WHS Act 2011
- Work in accordance to relevant sector standards and participate in Toora Quality Improvement Systems including auditing, surveys and needs analysis.
- Provide reports on progress of activities and programs including recommendations and improvements
- General Accountabilities
- Undertake other duties, as directed
Performance Expectations by classification as per the Social and Community Services award
Level 5
- Employees at this level will work under general direction from more senior employees and require a higher level of skills and knowledge to achieve results. Employees could be asked to draw upon more than one area of expertise or discipline. Initiative may be required to be exercised in areas where methods and practices are not established. Employees may also assist in the development of the organisation’s programs and procedures. They also may be required to help prepare the budget for the organisation.
- Level 5 employees will often supervise and provide expert advice to employees at lower classification levels as well as to volunteers. Employees will monitor the workflow in the area in which they are responsible, as well as organize both their own and lower classified employees’ work. It is also important for employees at this level to exercise interpersonal skills to assist in the cooperation of staff as well as clients. Staff will also be responsible for running functions and projects, where outcomes will be outlined in line with the organisations’ goals.
Job Functions :
Community development
Job Benefits :
5 weeks annual leave
NFP salary sacrifice benefits
Selling Point :
Fantastic opportunity to deliver trauma-informed case management services to women in the ACT region
Contact :
Jenna Roberts
