Case Coordinator Full-Time Permanent

The Case Coordinator supports the Victims of Crime Commissioner’s functions under the Victims of Crime Act 1994 and Victims of Crime Regulation 2000 (the Regulation). Working within the Client Services Team, the Case Coordinator will be responsible for working with clients to promote their recovery from crime-related harm and ensure their rights are upheld in line with the Charter of Rights for Victims of Crime. This includes making initial contact with new clients, providing ongoing case coordination and advocacy in relation to a client’s engagement with the justice system, monitoring the provision of brokered therapeutic services, and supporting clients to apply for financial assistance as victims of crime. VS ACT works with clients of all ages, backgrounds and identities, over half of whom seek support in the context of family, domestic and/or sexual violence.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply. If you are a person with a disability and would like assistance to apply for this position, please contact the position contact officer.
Eligibility/ Other Requirements:

• Sound organisational skills, including the ability to manage and coordinate a high-volume workload of diverse client matters in a fast-paced environment with limited supervision.
• Well-developed oral and written communication skills, including the ability to rapidly produce accurate workplace documents and engage sensitively and collaboratively with clients and other stakeholders.
• The ability to work effectively and productively as part of a high-paced, cooperative team in an environment with exposure to traumatic content including homicide, sexual assault, and family violence.
• The ability to work with a range of clients with complex needs, including Aboriginal and Torres Strait Islander clients, clients with a disability and clients from culturally and linguistically diverse backgrounds.

Note: A Merit List will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to Apply: Please carefully review the Position Description and provide a written pitch of no more than two pages.
In the written pitch, we encourage you to use specific examples that demonstrate how your skills and experience meet the Professional/Technical Skills and Knowledge, the Behavioural Capabilities, and the Compliance Requirements /Qualifications as outlined in the Position Description.
You may choose to use these headings to structure your response. Please also provide a current curriculum vitae including the details of two referees, including your current supervisor.
Applications should be submitted via the Apply Now button.

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