AddressAbout My Guardian
My Guardian is an Aged Care and NDIS service provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.
An exciting opportunity has become available for a motivated, self-driven Case Manager (HCP) to join our team. This role is responsible for building relationships and providing excellent customer service to our HCP clients.
Key responsibilities include:
- Meet, engage and build relationships with clients to develop, refine and achieve their goals.
- Assist clients to maintain their own independence and live comfortably within their own home.
- Provide information and support to clients and their families/carers to monitor the use of their funds.
- Assist with all end to end HCP and NDIS client intake, including but not limited to client enquiries; client visits and onboarding.
- Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
- Undertake initial assessments and assist in annual reviews conducted for HCP clients.
- Build and maintain strong relationships with all stakeholders including government and non-government bodies, service providers, allied health professionals and practitioners.
- Ensure service provisions are conducted ethically, fairly and within the statutory legal and contractual requirements at all times.
- Oversee and manage services delivered to ensure correct use of budgets
- Strengthen the clients informal support networks.
- Read, understand and maximise the value for money of NDIS plans
- Access and use the NDIS Participant Portal.
- Effectively communicate and maintain relationships with the NDIA
- Work collaboratively with the rostering and clinical department to ensure clients receive care and supports that are in line with their care plan and funded level of package.
- General office administration duties.
- Ad hoc duties / projects as required.
The successful applicant will have:
- Previous case management experience.
- Demonstrated knowledge of the Aged Care Home Care Package Funding.
- Exceptional customer service, negotiation and influencing skills.
- Excellent ability to connect with multiple stakeholders
- Strong interpersonal skills and high levels of resilience.
- Driver’s license and access to own vehicle.
- Professional verbal and written communication skills.
What we offer:
- Competitive salary package.
- Onsite parking.
- Exceptional office culture.
- Weekly Friday afternoon drinks and nibbles in our Head Office.
- Monthly events.
- Healthy snacks and refreshments available.
- Training and career development.
If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume.
Please note that only shortlisted candidates will be contacted.
