AddressHomeMade, a related entity to Mable, operates as a distinct business with a shared vision for self-management. Revolutionizing home care in Australia, HomeMade employs a creative approach to assist individuals in achieving their goals while residing at home.
As a recognized provider specializing in self-management, we collaborate with our customers to craft personalized support plans, empowering them to retain control over their package, funding, and overall support. With HomeMade experiencing rapid growth and expansion, we are currently seeking a Case Manager to join our team, covering QLD.
The Role:
Our Case Managers play a pivotal role in developing support plans that align with our clients' needs and aspirations for an independent, safe, and fulfilling life at home. Through individualized case management, you will establish relationships with customers and families, offering educational options for self-management, conducting health assessments, and assisting in building a personalized team of caregivers within budget constraints.
Operating in a virtual environment, your exceptional rapport-building skills, consultative approach, and knowledge of aged care will immediately contribute value to our customers. This flexibility also allows you to work from home, ensuring a favorable work-life balance.
HomeMade, being a relatively young business in the HCP marketplace, presents opportunities for identifying service innovations and proactively implementing them.
Your Impact:
- Facilitating online assessments and recommendations for customers accessing HomeMade services.
- Maintaining oversight of customer care plans, adapting to changes in circumstances, and supporting independent living.
- Developing individual support plans and providing community resources for quality care.
- Participating in, contributing to, and implementing quality improvement and risk management in line with Aged Care Act and Aged Care Quality Standards.
We are looking for individuals with:
- Demonstrated case management experience, preferably in HOmeCare Packages
- Strong relationship-building skills, a passion for self-management, and empathy for customer support.
- Effective communication and customer service focus leading to positive outcomes.
- Capacity to manage high-volume case management.
- Passion for supporting people to live a full life at home, using a goal-oriented approach in developing and updating support plans.
Join Our Team:
At HomeMade, you will be part of a team dedicated to making a difference for our customers. We operate efficiently, prioritize customer focus, and foster a supportive family-friendly working environment.
Benefits of Working at HomeMade:
- Remote work for a disruptor in the Aged Care industry.
- Supportive family-friendly working environment.
- Remote or hybrid work options.
- Career development opportunities.
- Floating Public Holidays, Volunteer Day, Wellbeing Day, and Employee Assistance Program.
- Parental leave support for a balanced work-family life.
We celebrate diversity, welcoming all individuals regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. The position is subject to a satisfactory police check, WWCC, and working rights check.
