Address
Form of workAd Standards is Australia’s advertising regulator. We give a voice to community concerns about the content of ads and promote responsible advertising.
We’re looking for a dedicated Case Officer to join our busy (but fun) team. Reporting to the Case Manager, the Case Officer will help us respond to enquiries and complaints.
Key duties:- responding to enquiries and complaints from the public, advertisers, and stakeholders via telephone and email;
- assessing and processing complaints, using our case management system (CMS);
- preparing papers and correspondence using standard templates and drafting further correspondence on complex cases; and
- providing secretariat services and training to the Ad Standards Community Panel (occasional interstate travel is required).
- possesses excellent written and verbal communication skills;
- enjoys working in a small team and engaging with people from diverse backgrounds;
- is proficient in Microsoft Office, and experienced in using databases and IT systems;
- demonstrates strong organisational skills and attention to detail;
- is experienced in learning and applying standards, policies, and guidelines; and
- is looking to grow and develop their skills.
If you don't think you meet every requirement, don't worry! We value diverse experiences and perspectives. If you're excited about this role but your experience doesn't align perfectly with everything we have listed, we'd still love to hear from you. You might be just the person we're looking for!
What Ad Standards offers- work in a dynamic environment with a supportive team
- modern workplace close to the CBD
- access to training and professional development activities
- hybrid work arrangement
Visit our website at https://adstandards.com.au/about/work-with-us/ for the full Duty Statement.
To apply, please submit a CV and cover letter (no more than 2 pages) via Seek, highlighting your fit for the role.
For further information about this opportunity, contact Sandy Rose at **************@adstandards.com.au
Ad Standards is committed to diversity and inclusion. We welcome applications from people of all backgrounds, including those with disabilities and Aboriginal and Torres Strait Islander peoples. Please specify any communication preferences or adjustments needed for the interview process in your application.
