AddressCase Worker – Food and Financial Assistance – Southern Region
- Are you looking to kick start your career in Community Services?
- Do you have a passion to support clients in need?
About the Role:
As costs for day-to-day expenses such as rent, Food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control. Anglicare can provide immediate practical assistance and longer-term solutions to help our clients build a more hopeful future.
In this role you will respond to enquiries and provide initial intake, information and support to Food and Financial Assistance clients remotely and face-to-face. You will be ensuring effective delivery of client services, and a high level of customer service is achieved.
This is a Permanent Full-Time role based the Southern region, sites covering Illawarra, Shoalhaven and Southern Highlands
Key Responsibilities (not limited to):
- Ensures a welcoming and safe environment for FFA clients seeking assistance which demonstrates compassion and understanding.
- Ensures case planning for clients is holistic and in-depth, with clearly defined goals and achievable outcomes.
- Undertakes assessment of complex cases often involving multiple issues and identifies these issues.
- Consults a Senior Caseworker or Program Manager around higher risk cases.
- Ensures client involvement in case planning through collaboration and the use of mutual exchange principles, developing clearly defined and agreed goals, with actionable steps for both client and worker.
- Ensures advocacy and referrals for appropriate additional client support are provided. Includes advocating for clients and drawing on networks and local connections. Supports clients to learn and implement Financial Literacy skills through the case planning process,
- Ensures growth in own knowledge of and connection with local support services, and community networks, resulting in effective and accurate referrals.
- May include engagement with local inter-agencies, outreach, church partnerships and other networking opportunities as they arise.
- Ensures referral information gathered is up to date and accurate in Anglicare’s internal referral system and shared with local team.
- Ensures provision of material aid to clients in line with case plans and FFA procedures.
- Ensure a full client caseload is maintained, achieving program targets within funding guidelines and organisational procedures.
About you:
- Relevant degree in Social Work, Community Services or similar with 1-2 years relevant experience or Diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
- Demonstrated experience in working with diverse, disadvantaged people groups, including domestic violence, culturally and linguistically diverse and First Nations people.
- Strong people skills – the ability to connect with, understand and interact positively with colleagues, clients who are experiencing financial and community members.
- Well-developed written and verbal communication skills.
- Strong computer skills, including Microsoft office suite.
- Strong time management and ability to prioritise workload.
- Demonstrated experience and knowledge of local networks and agencies.
- A current drivers License and own vehicle or ability to travel around the Illawarra, Shoalhaven and Southern Highlands
About Anglicare:
As a Christian organisation with a heritage of service spanning 160 years, we exist to serve our community, enrich life and share the love of Jesus. Combining our resources and expertise enables us to work even more effectively to meet changing needs as we reach and serve more people at all stages of life.
To find out more please visit: Anglicare Aged Care & Community Services - Sydney & Surrounds
Benefits:
- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
- Learning and Development opportunities within the organisation
- Fitness passport, discounts to over 800 gyms, pools and fitness centres
- Employee Assistant Program (EAP), free counselling service
- Treehouse benefits and rewards, discounts to retail, accommodation and entertainment
If you genuinely care about people and share our vision, mission and values, we welcome your application to join us, as we work to see Jesus Christ honoured, lives enriched, and communities strengthened
Aboriginal and Torres Strait Islander candidates are encouraged to apply
Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened
Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date, Closing date is subject to change without notice
