Case Worker - Personal Injury/Workers Compensation

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

As the Return to Independence Specialist, you will deliver a personalised and empathetic face-to-face service for individuals that have experienced a workplace injury, providing early intervention and support to injured workers, employers and treating medical practitioners.

This role provides a unique opportunity to manage your own diverse portfolio and positively influence and encourage parties to participate in the return to work process, take ownership of actions, and promote recovery and independence in the activities of daily living.

• Facilitate and attend regular face to face visits with the injured worker, employer, treating health practitioners and allied health professionals, with a view to empower and influence parties to participate in the return to work process and achieve early return to work outcomes;

• Educate and inform stakeholders on the return to work process, legislative requirements, premium impact,  initial claim decisions, formal statement requirements and advocate mobile case management services; 

• Collaborate with vocational providers to achieve return to work and return to life

outcomes for the injured worker; 

• Attend medical reviews with the injured worker to promote implementing strategies and early intervention;
• Educate the injured worker on the benefits of utilising specialists, services and available support to assist in achieving the agreed return to work goals;
• Communicate with all relevant stakeholders to develop a Work Plan (Service Plan) regarding the return to work process by negotiating strategies, assigning responsibilities and actions to be undertaken, providing clarification where necessary and monitoring progress; 
• Educate and inform stakeholders on the return to work process, completion of documentation, and legislative requirements.

• Previous experience and qualifications in injury rehabilitation, rehabilitation counselling or workers compensation claims management;
• Current valid driver’s licence;
• Demonstrated experience in developing return to work plans using SMART principles. Case conferencing experience is highly desirable;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.