Casual Administration Officer / Receptionist

At emmeco specialist group, we provide comprehensive support, both virtually and in-clinic, for psychiatrists and psychologists. We utilise various software management systems to ensure efficient operations.

We are currently seeking a motivated and flexible individual to join our team as a Casual Administration Officer / Receptionist. This role entails providing administrative support, managing reception duties, and facilitating seamless communication within our practice and with our referrers. This role is the pivotal link between practice management, medical leadership and our team of psychologists and psychiatrists. 

The ideal candidate will report directly to practice management with occasional interaction with the clinical director. Our innovative business model places administration at the heart of our operations, facilitating seamless coordination and support for all stakeholders. We pride ourselves on fostering a stimulating and supportive workplace environment, offering opportunities for professional growth and development. 

Ideal Applicant’s Skills:

• Quick adaptability and ability to learn
• Exceptional prioritisation and communication skills
• Outstanding organisational and time-management abilities
• Attention to detail and proficiency in schedule management
• Ability to coordinate with multiple providers and psychologists
• Proficient computer skills, with experience in medical software (preferably Xestro and/or Halaxy)
• Commitment to delivering excellent customer support
• Competent in phone management and patient records
• Capacity to work cooperatively and independently
• Experience in administration or relevant qualifications (preferred but not required)

Role Responsibilities:

• Reception phone management
• Email/Practice software communication coordination and management
• Scheduling and organising appointments across different practice software
• Billing and invoicing including but not limited to Medicare, DVA, Workcover QLD, Third Parties
• Understanding of patient privacy regulations and ability to maintain confidentiality
• Patient record management
• First point of contact for all communication 
• Handling patient inquiries and directing them appropriately
• Covering shifts for unavailable staff
• Maintaining a tidy and welcoming reception area
• Collaborating with colleagues to ensure smooth practice operations
• Scanning and filing 

Requirements

• Valid Police Check
• No clinical affiliation with the practice

If you feel you possess the skills outlined for this role and you're ready to play a central role in a forward-thinking organisation, please submit your application, including a resume and cover letter outlining your relevant experience or you may email our Practice Manager - Taylah at *****@emmeco.com.au. We eagerly await the opportunity to welcome a dedicated team member to our practice.

Note: This position may be subject to changes in accordance with practice needs.