Casual Customer Experience / Operations Team Member | Daily Blooms

A bit about DAILY Blooms
DAILY Blooms is all about finding the beauty in the daily.
Growing from a bud of a business in 2014, to now, a blossoming team of flower enthusiasts, we’re the original experts in letting everyday bloom with fresh, premium-sourced, and beautifully curated bouquets that change with the seasons.

We pride ourselves on delivering a seamless and joyful experience to all customers – and we mirror that in our work environment too.

A bit about the role...
This is an exciting opportunity to join Daily BloomsCustomer Experience and Operations team on a casual basis.
You will be dedicated to delivering delight to every customer, every time.

The Role includes…
 

• Processing daily orders in a time sensitive environment.
• Liaising with driver’s and setting their daily routes.
• Optimising driver routes and delivery options to suit the days varying workloads.
• Delivering delight to customers via phone calls, live chat, emails and social media channels, handled through Gorgias.
• Liaising with our interstate warehouses to ensure seamless operations across the board.
• Other ad hoc duties as required. Eg. Assisting the despatch team on busy days/ stocktake etc
   

A bit about you...
You have experience with Shopify and Gorgias.
You are available weekends, and throughout the week. 

You have the flixibility to increase your hours around peak times. Eg. Valentine's Day, Mother's day, Easter & Christmas.

You are able to build strong relationships with staff, drivers and customers.
You are confident making decisions under pressure.
You really, really, really love exceeding customer expectations.
You’re not afraid to get your hands dirty and are happy to assist with other parts of the business as required

Stop, collaborate and listen
You love to work with like-minded people and understand that building strong connections is key to a productive, happy workplace. You’re always happy to offer a helping hand and know that teamwork makes the dream work!

Why you'll love working with us...
 

• A bright, flower filled environment
• Team discounts on blooms and gifts
• Collaborative, fun, inclusive team culture
• You'll be a key part of a rapidly growing business where there's endless opportunity for career progression and no two days are ever the same!
• Sometimes there's dogs
• Ample parking and accessible via public transport
• We have a full calendar of fun team events throughout the year