AddressJob No: 664513
Location: Clayton campus
Employment Type: Casual
Duration: 16-weeks with potential to renew
Remuneration: HEW 6, $59.17 per hour (loaded casual rate)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
The Organisation
Monash University Library is one of Australia’s leading academic libraries. Central to our 2020-2025 strategy is the vision of being a ‘modern, global top 100 library’ where our content, collections, facilities, services and culture represent best practices and collectively make a significant contribution to the University’s reputation and impact. We continually evaluate what we do in relation to the University’s goals and always look ‘through our users’ eyes’. While we work to ensure that our users’ experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our website.
The Opportunity
As a Frontline Services Coordinator, you are one of a team of four Coordinators responsible for managing Frontline Services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role in ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations.
The role includes:
- Undertaking projects related to one or more of these activities: workforce planning (rostering/daily organising of staff), training (induction and ongoing development), knowledge base development and maintenance (both user and staff facing), quality assurance/customer feedback management, and service development, evaluation and business process improvement (use of processing mapping, analytics and reporting), ensuring access to the collection and management Library memberships
- Working with the other Coordinators to manage the rostering of a team of Frontline Services team members
- Fostering a user-centred culture amongst team members through continuous improvement of services and staff knowledge
- Building relationships within the Library and with stakeholders throughout the University community
- Undertaking other administrative tasks to support the management of a team spread across multiple campuses
Whilst the primary location of this position is Clayton campus, work at other campuses of the University may be required.
This casual position is required to work up to 22 hours per week, varying days every week from Monday to Sunday.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.
Be part of our story. Work with us to #ChangeIt.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
To apply for these positions: Please submit:
- A current copy of your resume
- A cover letter (maximum 2 pages) that outlines the skills and experiences you would bring to this role. For instructions on how to apply, please refer to “How to apply for Monash Jobs”.
Monash University seeks applicants for this opportunity who are able to demonstrate and present valid and current Australian work rights.
Enquiries
Dr Anne Melles, Frontline Services Manager, +61 408 950 ***
Closing Date
Tuesday 14 May 2024, 11:55pm AEST
Supporting a diverse workforce
Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.
