Library Frontline Service Coordinator

Library Frontline Service Coordinator
Job No.: 660300
Location: Peninsula campus
Employment Type: Full-time
Duration: Fixed-term appointment from 11 March 2024 to 19 July 2024
Remuneration: $90,773 - $97,979 pa HEW Level 06 (plus 17% employer superannuation)

• Amplify your impact at a leading Australian University library
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

At , work feels different. There's a sense of belonging, from contributing to something groundbreaking - a place where great things happen.
We value difference and , and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an where everyone is supported to succeed.
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The Organisation
Monash University Library is one of Australia's leading academic libraries. Central to our 2020-2025 strategy is the vision of being a 'modern, global top 100 library' where our content, collections, facilities, services and culture represent best practice and collectively make a significant contribution to the University's reputation and impact. We continually evaluate what we do in relation to the University's goals and always look 'through our users' eyes'. While we work to ensure that our users' experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our .
The Opportunity
As a Frontline Services Coordinator, you are one of a team of four Coordinators responsible for managing Frontline Services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role in ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations.
The role includes:

• Supervising a team of Frontline Services team members
• Fostering a user-centred culture amongst team members through continuous improvement of services and staff knowledge
• Undertaking one or more of these activities: workforce planning (rostering/daily organising of staff), training (induction and ongoing development), knowledge base development and maintenance (both user and staff facing), quality assurance/customer feedback management, and service development, evaluation and business process improvement (use of processing mapping, analytics and reporting), ensuring access to the collection and management Library memberships
• Building relationships within the Library and with stakeholders throughout the University community

Whilst the primary location of this position is Peninsula campus you may also be asked to work at other campuses
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.
Be part of our story. Work with us to .
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place .
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
To apply for these positions: Please submit:

• A current copy of your resume
• A cover letter (maximum 2 pages) which addresses how you meet the Key Selection Criteria

For instructions on how to apply, please refer to “ ”.
Monash University seeks applicants for this opportunity who are able to demonstrate and present valid and current Australian work rights.
Enquiries
Dr Anne Melles, Frontline Services Manager, +61 408 950 788
Position Description
Closing Date
Wednesday 7 February 2024, 11:55pm AEDT
Supporting a diverse workforce